Measure incident deflection score is possible?

[Suggy]

We have contextual search enabled in Service Portal for incident record producer.

Is there anyway to track the incident deflection score? (where the knowledge articles helped in incident deflection)

[Suggy]

Anyone??

[Suggy]

Anyone 🙂

[Uncle Rob]

I don't know of a way to look at kb_use records where the interface was contextual search specifically.
Further, even if you could find such a record, I doubt it would know what specific record producer it was on when the contextual search was run.

If the answer is anywhere, its in User Experience Analytics.