Hi all,I have an incident form with the fields "Opened by" and "Opened for". A user can create a ticket for themselves (Opened by == Opened for) or create a ticket for another user (Opened by != Opened for). I would like to send out notifications whe...
Hi All , I have 1 requirement i.e: in interaction table1 reference field is created and the reference field refers to incident table records. now in interaction table if transcript field is updated then the same data needs to add a work note of th...
Hi All,We have an requirement to Set the List Views for Request to auto refresh. Is it advisable to implement this functionality ? If not, What are the disadvantage of implementing this ?Any help is much appreciated. i tried to Create a UI Action wit...
Good Morning, Quick question, is there a way to export a list of incident records grouped? I know we can view them grouped within the application but my manager is requesting it grouped so he can view via email. Thanks, Jewell
Hi, I have a list of Business services, Application services, Assignment group as well as users list which i need to upload with ServiceNow on daily basis. How do i get it loaded please? I tried to open business service list view> right click> impor...
Could someone please let me know if an Incident ticket or any other ticket can be opened by a phone call? For example we have ways to open a ticket by an inbound email right, Similarly I was wondering if there's a way to open a ticket using an automa...
while we are updating work-notes from remedy to snow, we are receiving below response. SyntaxError: Unexpected token: u (sys_script_include.d2426c9ec0a8016501958bf2ac79c775.script; line 155)"},"status":"failure"}] in the scripted rest api patch metho...
Hello,I am looking for some help with the ITSM Agent Workspace. I have a requirement where I need to open a request from an interaction for the analysts to add more information into. We have created a specific request item that needs to be used for t...
how to add the "opened by" for service request in the "who will receive" section in a notification servicenow
The field Opened by must be read-only, and i need to show the preview button also. I already tried to usereadonly_clickthrough=true attribute for the dictionary, but it did not work. Does someone know how could i do this?
Hi, I have a requirment to integrate ServiceNow with UNIX server. I need to send data (short description, number etc) from incident ticket to Unix server and again get back some data back from Unix to Servicenow. Do we have any spoke available in Int...
Hello Experts, For a RITM and i want to get all the SCTASK objects the RITM will have. Below is the script i am using. Please suggest me if it is OK or please suggest the best practice way to get it. var i=0;var arr=[]; var reqitm=new GlideRecord('s...
I have an ask to update 300+ records. While this is doable, the ask includes adding notes to the update, which is always a little trickier. I'm not sure how to dotwalk or access the attached activity list to update it. var gr = new GlideRecord('incid...
When there is a ticket that is already in the queue and its for an internal person but you add an outside email address, the replies from the outside address appear to be ignored even if there is a MSG ID in the ticket. I understand that new tickets ...
Hi community, I'm currently testing out Service Operations Workspace in preparation for an integration with Zoom Contact Center that I will be rolling out. I've gone through the initial configuration of the workspace but noticed that there was no re...
