Resolved! On Hold SLA Best Practices
Looking for some suggestions or guidance on timelines for On Hold ticket status. Any examples or ideas for different types of On Hold reasons you can share? Thanks in advance!
Forum Posts
Resolved! 'Compose Email' for Problem Management
Within the incident form you can click 'More options' > 'Email' and then the 'Compose Email' form opens for the incident. Is there a way of adding this to the problem form?
Resolved! Interview Questions
1. what did you do in your last integration?2. challages set up intigration with servicenow3. Mid server in servicenow4. HTTP methode what is PATCH and PUT5. benefit of HRSD in servicenow6. HR criterisa & user critera in servicenow7. database view in...
Resolved! E-Bonding, Received Correlation ID
Hello Developers, We are doing E-bonding b/w X & Y companies.X company is passing Incident data & it's flowing as expected & creating ticket on Y company Incident table with information passed. I want to receive the ticket number created on Y company...
How to copy work notes and additional comments from Child incident to parent incident?
Hi Everyone,we have a requirement where work notes and additional comments changes on child incident should be copied to parent incident also. can you please help us to achieve this ?Thanks in advance!
How to remove the Invalid Insert message from setabortmethod function
Hello,As i am working on the change management there is a requirement that if the state is implement and user try to move it to the review state before that all 'change tasks' should be closed if not then we are restricting the user to move the state...
Want to add two buttons beside the "caller" field on incident form, like "show related incidents".
Want to add two buttons beside the "caller" field on incident form, like "show related incidents".1. Button Name: Show related callsLinked to the "Call" table - show all calls when the "caller" on the incident = "reported by" on the call.2. Button na...
How to map data from email body to a field
I wanted to map the data from email body to incident form , i have written an inbound action script to map the assignment group and configuration item . but i don't see any value in the newly created record . although the values i am providing via em...
Triggering Email Twice when the incident priority changes to Critical.
Hello All, We configured an email notification on Incident table. When the state changes to Critical an email notification will be triggered. But we are getting the email twice, please explain how to fix this?Not created any event also. @Ankur Bawisk...
Resolved! counting records from a JSON
Hello Experts, I have a json file. Is there any script i can use in powershell to get the count of the records from it Consider an example below:{"records": [{"sys_id": "000018ffsada","sys_created_on": "02-25-2020 07:53:56","name": "sc_req_item","ele...
How do I embed an image in an Outlook Actionable Message Satisfaction Survey email?
I have recently stumbled upon the Outlook Actionable Messages and worked through the instructions on how to set this up for our Satisfaction Survey. What I have been unable to work out is how to get some branding in the message? I can see the image a...
Parent and Child tickets
Hi Where we have a Parent and the child tickets, the Parent is resolved so it changes the status of the child tickets, after 5 working days the child tickets move to a Closed state, but for some reason the Parent Ticket is staying in a Resolved state...
Calculated field value is showing empty in list view servicenow
I'm using calculate from dictionary in one field that I have created in incident form where it will take value from incident metric table, but it's showing empty in list view even if there is value in form.this is code I'm using in calculate script(f...
replace one word in short description field on change other field value by client script
When an Agent updates or changes the System(Choice field) field in the agents input the Short description fields need to be updated accordingly. We need replace system field value with one of the word in the Short description field value.
Resolved! Is it okay to ask the requester to input a description of the incident?
Hello,I want the requester to input a description of the incident, but there is an ACL restriction that only allows fulfillers to use it. Input only, no editing. Is it okay to remove this restriction? Would taking this action result in a violation o...
