Hello experts, I have a complex requirement where a client wants to access our SNOW records for sys_audit table but as this data is like "HUGE" and from rest api explorer i am not getting data for sys_audit table. Any suggestions or if anyone have do...
I have a scenario if assignment group is not empty but hidden on a form and the assigned to field is not populated, requester can manually populate from available group members. However, if assignment group is empty and the assigned to field is emp...
There is a Incident by same caller field in the related list of incident table there I want max 10 records should display.How to achieve this?Can anybody help me out?
Hi Team, I have a requirement to highlight number field in Incident list view based on the Priority field values. With the field styles I'm only able to make it by unchecking Modern Cell coloring (Basic)Please find the below screenshotsWe want basic ...
We created an inbound action to create a new incident as per the recipient's email.ex - recipient contains 'test@gmail.com' while testing it creates incidents when we send emails from Gmail or official email but if we send a mail from Yahoo or Outloo...
I am trying to set Additional Comments as mandatory for my incidents when state is "Resolved". When I use the button Resolve it works as supposed, but when i select the "Resolved" state from the choice list is doesn't.I tried using UI Policies and C...
Hello!I need help for one of requirement in service operations workspace.1. I have 2 fields to show in modal of service operations workspace in incident form of resolve button where I need to add 2 reference field in which 2nd reference field should ...
Requirement is like, the Configuration item field should reference the CI table showing all CI classes excluding Business Service. How to achieve this? Can anyone help me out in this?
How to create an incident task when an incident is created with specific short description and description or the field selected while submitting the incident form such as asset type: Laptop/Desktop/Monitor/IPPhone/Smart Phone and Asset is lost or s...
Hi,I'm want to how many Incidents triggered a Change Request and how many Incidents were triggered by a failed Change. How to build a suitable filter for this purpose? Thx
Hi Mates, I just wanted to know the difference between similar fields avaialble on assignment group form.could you please help me with some diffrences between manager, incident manager and service manager and help me know the hieraricy of access for ...
There are 2 service offerings with same ID. Please help on this
In the top left of a form view where the Module Name is mentioned below that we have attribute of that record (incident number, Name of the record etc). If I need to change the attribute of that record then how we can do that. For E.g. in an incident...
Hi Everyone,This is quite urgent.Requirement is response SLA should should stop when any email communication is made with in incident.Note: Quick message functionality is enabled in the instance. Thanks in advance. Deepika
Hey - is there a way to report on a customer chasing or updating an incident? we have looked at updated by, but that doesn't give what we need.We are basically trying to figure out, from 5000 incidents, how many are being chased or the customer asked...
