mfa is enabled for all users authentication policy not working
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02-17-2026 10:42 PM - edited 02-17-2026 11:06 PM
Hello All,
In my instance mfs is enfocred for local logins and i have a requirement below.
A break glass user should be only allowed to instance if tried to access the instance within iprange outside ip range it should not allow.
Now i ahve created a policy to do so and also added the authentication scheme,Part of break glass group & ip ranges -also in ip ranges i have added my start and end ip range.
Now i created one user added to the groupand tried to do local login to the instance outside ip range but it allowed the user to login.
Not sure why.
@Ankur Bawiskar any idea?
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02-18-2026 12:21 AM
Hi @Debasis Pati,
how exactly have you enforced the IP range?
Was it via this module
or any other?
Please share some more details
Where the rules are real, you'll find me
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02-18-2026 12:34 AM
No My requirement is not for all users it is only for local login users that too for a break glass user account group users.
This is configured via the adaptive authentication>>>policies.
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02-18-2026 01:27 AM
please share what setup you did for this along with screenshots
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-18-2026 01:36 AM
check this
Bypass Multi-factor Authentication (MFA) based on IP Addresses
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader