Migrate Incident data from one instance to another instance

[VanamaA]

Hi Team,

I have a requirement to export incidents(700) from one instance to another instance,including emails,audit history.

I have exported all the incidents using xml,but the history of tickets was not moved.For that I thought of moving sys_audit for those incidents.

But in sys_audit table,is there any possibillity to export all the history of those 700 incidents instead of doing it one by one as below screen shot.because we dont have "is one of" operator

Any suggestion i can get will be very helpful.

[Tetiana Belevsk]

Hi, 

Unfortunately, I could only recommend a migration tool like Help Desk Migration since it supports importing the whole incident history, including tags, attachments, inline images, private and public notes. Plus, you can add a tag to all migrated incidents to distinguish them from the existing ones. You can do the same if you import problems and changes too.