My instance will be reclaimed soon

[SwethaRaniy]

I am currently unable to access the instance as it is showing Offline, and I am also receiving an HTTP 400 error when trying to start building.

[Dr Atul G- LNG]

It looks like this is a known issue.

There is no official support for this issue, so it is difficult to say exactly what is causing it or when it will be resolved. At this stage, patience may be the best option while waiting for a fix.

Current status:

Developer Site: Available

New PDI provisioning: Paused

PDI reclaim and wake actions: Paused

Existing PDIs: Some remain offline

User action required: None at this time

ServiceNow does not expect any data loss. Affected PDIs are currently hibernating, and the data stored on them is expected to remain available once the instances are restored.

If your PDI is offline, you will need to wait until it becomes available again before accessing your data. No action is currently required.

ServiceNow is continuing to monitor the situation and will provide further updates as more information becomes available.

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

[AndersBGS]

Hi @SwethaRaniy 

Have you tried to login through the developer site and open your instance from their? As @Dr Atul G- LNG @stated, there is no support available for PDIs hence you can only wait or release and request a fresh installation.