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09-16-2026 09:10 AM
I am currently unable to access the instance as it is showing Offline, and I am also receiving an HTTP 400 error when trying to start building.
Solved! Go to Solution.
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09-16-2026 09:10 PM
Hi @SwethaRaniy
Several community members have faced the same instance offline issue this week.
I faced the same Instance offline issue post multiple refresh on Monday with the following error:
“Bad Request
This combination of host and port requires TLS.”
Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.
If you’re okay with waiting, you can wait another 1–2 days or possibly longer and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.
Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.
Unfortunately, there doesn’t appear to be any support available for PDI.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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09-16-2026 10:31 PM
Hello @SwethaRaniy ,
Don’t worry, buddy. This has been happening with multiple users these days. My instance also went offline after some time, but it came back online on its own.
You just need to wait for some time and then try logging in again. In rare cases, the instance may not come back online. If it still doesn’t come back after waiting for a while, you can release the instance and request a new one. Always remember if you are working on business requirement in pdi then always take its backup even work is done or in progress , so if unfortunately pdi get offline it will not affect your work .
If this helps you then mark it as helpful and accept as solution.
Regards,
Aditya
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09-17-2026 01:03 AM
Thank you so much
