Need help in developing requirement

RushikeshD
Tera Contributor

‎09-07-2024 07:15 AM

Got requirement regarding display problem ticket number on incident if both incident and problem have same description. 

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AndersBGS
Tera Patron
Tera Patron

‎09-07-2024 04:17 PM

Hi @RushikeshD 

 

Sorry to say, but that a poor requirement that I would challenge if I was you. What would be the meaning of this? In general, a problem is derived from an incident whit a workaround solution - not based on same description.

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Best regards 
Anders 

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Best regards
Anders

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-07-2024 07:20 PM

Hi @RushikeshD 

 

It's not a valid requirement bcz checking the short description is tough a space , a dot also matter here, also if you create prb from Incident both records will hv same short description which is ootb.

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