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Incidnet

We have one closed incident, for that incident there is a field "Duration days". It is showing 159 days, how it will calculate the days. Please help on this.   

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Post incident review of P0/P1 incidents

As an ITIL user with the role of MIL I would like a way to ensure that the Post Incident Review of the record has been completed.  The benefit of this would be the ability to have an electronic record that the PIR was completed.  This would satisfy a...

ATF

I encountered this error when running ATF: FAILURE: Unable to set the field 'u_restrictions_service_offering_stored' to 'no.' Field 'u_restrictions_service_offering_stored' is not editable

Data Certification Task State field change

Hi Team,   In data certification task, when percent completes to 100 state is changing to closed complete. But we need to change the state to pending.   I tried putting watch on state field but no script it shows in log. @Ankur Bawiskar need help on ...

p t1 by Kilo Sage
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Resolved! Incidents

How can we tell the difference between incidents that are raised from the portal and those that are raised from a table in ServiceNow?

inbound email action.

Hi,I'm stuck with the inbound email action.I want create the incident for entitydown alerts and relosve the incident for entityup alert . The state of the incident is store as value resolved but the incident is getting relosloving    current.addEncod...