Trying to measure incident handle time by agent. We use Agent Workspace. In theory, when agent brings up an incident, clock automatically starts. If they navigate to another incident, clock automatically stops for the first incident and automatica...
Hello,
urjent; i have written a before business rule when any new group is created and generate sc task and assign it to monitoring team, what im facing is that the sc task is getting created and in the below sc tasks im seeing many other sc tasks in the r...
Hello, I have a requirement to create a service request from an incident using the OOTB UI action called 'Create Request'. When we click on the create request button, it should re-direct to service portal category page to choose desired catalog item,...
Please help me with this script(I've created a custom incident form)function onLoad() { //Type appropriate comment here, and begin script below var incidentState = g_form.getValue('state'); var editableFields = g_form.getEditbleFields(); ...
ihello, “assigned to” is a reference with the "sys_user" table needs to populate the group name in the "assignment groups" where the reference is "sys_user_group". need a onchange() script without using scriptinclude.give me input on how to do using...
How do i pull a specific line value from the body of an incoming email to update a custom field when it creates a INC? There is a Line with a ID number in the body of the email, i created a custom field that is read only on INC, i am trying to pull ...
Can you please share how MTTR is calculated in Process Optimization
Good morning, I recently was asked about the possibility of updating work notes on an INC that was created by an incoming email. The ask was if it was possible to allow all incoming emails to be added to the work notes on an INC that was initially ...
Hi All , Is it possible to auto populate the CI field on Catalog form? Requirement : I need to auto populate CI (variable with ref to [CMDB_CI]) field as "ANNIE_IBM" when a particular form loads up. Thanks in advance.
We are facing some challenges to populate all variables in email notification using var set = new GlideappvariablePoolQuestionSet();set.setRequest(item.sys_id);set.load(); Is it possible to load some set of variable for that item specific based on bu...
So basically, Approval is sent through email and also getting response from the user through user. Even though he gives approved, the RITM is not proceeding for approval. There is nothing wrong with the email inbound actions. Also it is working for o...
Can I specify stopping another flow（B） in one flow（A）? Is there a possibility of this?Thanks in advance!
There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form. I have added script : var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...
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