Hello, What is the best way to streamline the process/workflow of interactions records. Should interaction records for all submissions be created first and then full fillers only create incidents or request?
Hi all !I Need a graph That displays the Numbers of incidents opened per week during the current month( I have not worked with the reports for the history problem There I created the source Indicator the Indicator and the job but when I create an inc...
Hi Team, I have a requirement to be able to select Known Error Article when we resolve an incident by selecting Known Error from the resolution code. How do I show the Known Error articles list ? Regards,Sravya
Hi All,I need to implement a feature where clicking on a custom UI Action in an incident record will trigger a dialog box/pop up. This pop up should include the "Parent Incident" field, allowing the user to select a Incident. How can this be achieved...
Is it possible to add an additional tab in the incident itself like there is a tab for work notes, the ask is, when an incident is raised and till the time it is assigned to the relevant assignment group it has already hopped multiple queues and ther...
Hi, I wrote a background script to update the comments in incident table But didn't update the comments. Please helpScript: var gr = new GlideRecord('incident');gr.get('88041f451b080d1039068550604bcb2d');gr.comments = 'As requested, closed the incide...
When creating a standard report in ServiceNow, I can select "IS ONE OF" or "IS NOT ONE OF" for a choice field (ex: Priority). But when I try to do the same for a string field (ex: Assignment Group) I get the "IS ONE OF" option but not the "IS NOT ONE...
My requirement is whenever an incident is assigned to a caller, ServiceNow should trigger a call to the caller and bot should speak "Hello <Name of caller> Incident with number <INC Number> has been assigned to you." How can I implement this?I not ab...
Is it feasible to create a shareable SLAFor example, we have two SLAs, catalog task 1 and catalog task 2, both have a 24x5 schedule and a 10 Day duration. Could we design a process to that we have one SLA names '24x5 10 Day' and use that single SLA o...
Hi all, i have to show a report to the clients.I'm not sure how the condition will work hereSLA Compliance: Show the percentage of incidents resolved within SLA targets versus those that are overdue.SLA Breach Trends: Identify trends in SLA breaches ...
HiWithin our Incident Platform, we have created Templates for the analysts to use, but someone keeps deleting them.Our platform provider is stating that they cannot see the Audit Logs so therefore unable to advise, They have said that if we would li...
Hello Developers, I want to create a UI action on demand task table called 'create change'.When this UI action is clicked, then a dialog window will pop-up of Change Request form .This change should automatically fetch 90% of the details.var encodedQ...
Hello Developers, I wanted to make few fields mandatory while closing the stask.I used below script & it is working fine.But I also want to add few things like, If user is in a different view where these fields are not visible on form then these shou...
Hello,When a user enters hyperlink content in the comment section of Incident, I need to process it in the backend to convert it into an active hyperlink and update the comment section as a Heperlink. This way, the user can click the link, and clicki...
Hi All,when requester submit change request from change model interceptor, then change tasks needs to be generate for newly submitted change request, which are defined in change model related list.The requirement is to create related list called 'cha...