Two requirements: 1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to. 2)the particular gro...
We initially set up the Microsoft Teams Meeting Extensions for Major Incident Management using the 'single tenant' setup to roll it out accepting that we would be breaking the connection for the lower environments as we moved the configuration up to ...
Hi, When i search CMDB in portal it is showing below error. i tried to add meta in catalog items i'm unable to see the CMDB related catalog items. Please help me on this.Thanks.
Drop-down list showing in the Record Producer "Try It" displays 5 entries for "Select specific area" but in the portal it shows all the entries. Where do I go to have the portal show just the 5 entries?
We have an email that comes from Salesforce into ServiceNow but one line is missing from the details. When you view the email on the incident the line is there but missing from the incident. If the same incident is forwarded in from someone who has r...
Hi, User not able to view Security incidents. It is showing below message. Please help on this.Thanks.
Hi Team, I want to add image header, in notification message I am adding the header image. It shoudl reflect to all the records, How to proceed,
We want to add customization around Incident Management Lifecycle. The requirement is as follows: 1. After a specific incident got created, if it is not resolved within X minutes, send a notification (Email01) to a specific group informing them that ...
UI-page The page you are looking for could not be found.
Guys can anyone fulfill my requirement!!!I have 2 fields, caller and Email, "Both are Reference fields only from sys_user table"...Whenever I change the caller, I want to populate his email
SpoilerSpoilerShow AddINFO message "Caller and Assigned to are same" if caller and assigned to users are same.Show AddINFO message "Caller and Assigned to are same" if caller and assigned to users are same.
I'm working to create a change workflow where I'm designing the flow designer right now. I got stuck on 1 process where after change approval some kind of count should start of 30 days with creation of tasks and closure of tasks after that 8th tasks ...
I would like to know if it is possible to create a timeline with all the notes that were made during an incident. would be used mainly in postmortem processes.
I want to create a template/app in App Engine Studio , so the template can do a simple function,1) The Flow trigger should be for the Incident Table, and it should be on Incident Creation/Update (this is easy)2) Now the 'Action' is to POST to a 'webh...
Is there a way/possibility to automatically refresh the list(incident) in sow?
