Hello All, We created a email notification whenever an additional comment added in incident an email notification will sent to watchlist member.But when watchlist member added an additional comment he won't getting the email. is this a OOOB? Please h...
I'm using calculate from dictionary in one field that I have created in incident form where it will take value from incident metric table, but it's showing empty in list view even if there is value in form.this is code I'm using in calculate script(f...
Hello Developers, I'm trying to create a REST OUTBOUND Integration.I'm able to pass static & dynamic values but not both at the same time. I want to send Description as 'static' & rest values as dynamic. I have tried adding static description under H...
When an Agent updates or changes the System(Choice field) field in the agents input the Short description fields need to be updated accordingly. We need replace system field value with one of the word in the Short description field value.
Hi Since Vancouver, we receive incident notification on SOW or on native interface after each incident close by system. This generate a lot of notifications.Have you an idea about this ? Thank you
Hello,I want the requester to input a description of the incident, but there is an ACL restriction that only allows fulfillers to use it. Input only, no editing. Is it okay to remove this restriction? Would taking this action result in a violation o...
Requirement : When CI is choosen, associated location has to update in location field in Incident form.My solution : Onchange Client Script as follows:var prevLocation = g_form.getValue('location');if (!newValue) {g_form.clearValue('location', '');g_...
currently we are sending a satisfaction survey through a mail to the caller (user) when his incident is resolved. I need to escalate that incident/ create escalate incident with the incident id, if user selects dissatisfied in the survey that was sen...
Hello, our Incident Management team is being asked to track recovery decisions made during the resolution of a Major Incident.One proposal was to use automated Incident tasks to track if that step of the recovery worked or not via a change in state. ...
hi can anyone help me with the code for scenario for 'When selecting Cancel in an Incident, please add a pop up window that asks, "Are you sure you want to cancel this incident?" Give a yes or no option. If yes, proceed with the cancel. If no, then f...
Hello,We are running into an issue with a business rule is running but not stopping processing of a ui action. When using the create a problem ui action the problem record is created and linked to the incident, however due to the br running which r...
Hi,Can we Schedule Process Optimization / Mining jobs to run at regular intervals just like we can schedule Predictive Intelligence Models, say run every 30 days? If so how can we implement that? Thanks
1. what happens if customer(on customer instance) add custom state ?currently I see it adds the value to the state field on Provider but does not create choice(which we do not want). so is there a way to prevent any new updates to state field if the ...
HICan someone please help on this I have requirement is - On the state field , Resolved option needs to be visible only for current assignment group membersIf any other user opens the incident form they should able to see only other options (in progr...
Hi Community, I have requirement where needs to update incident state from pending to work in progress.this is working from portal and from incident form but not from webex.when comments added from webex it is updating in incident comments but state ...
