Need help in developing requirement

[RushikeshD]

Got requirement regarding display problem ticket number on incident if both incident and problem have same description. 

[AndersBGS]

Hi @RushikeshD 

Sorry to say, but that a poor requirement that I would challenge if I was you. What would be the meaning of this? In general, a problem is derived from an incident whit a workaround solution - not based on same description.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards 
Anders 

[Dr Atul - LNG]

Hi @RushikeshD 

It's not a valid requirement bcz checking the short description is tough a space , a dot also matter here, also if you create prb from Incident both records will hv same short description which is ootb.