Need Help Updating Auto-Populated Assignment Group for Specific Service Offering and CI
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07-24-2025 08:03 AM
Hi Community,
We’ve noticed that in our ServiceNow instance, when both the Service Offering are set to "XYZ", the Assignment Group currently auto-populates as:
Y
However, we’d like to update this behavior so that the Assignment Group instead auto-populates as:
Z
Could someone please guide us on how to update the configuration to reflect this change? I
Any help or pointers would be greatly appreciated!
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