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Need Help Updating Auto-Populated Assignment Group for Specific Service Offering and CI

ayush_g
Tera Contributor

Hi Community,

We’ve noticed that in our ServiceNow instance, when both the Service Offering  are set to "XYZ", the Assignment Group currently auto-populates as:

Y

However, we’d like to update this behavior so that the Assignment Group instead auto-populates as:

Z

Could someone please guide us on how to update the configuration to reflect this change? I

Any help or pointers would be greatly appreciated!

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