Hi All
thanks for reply.
i have able to found the solution for make comments mandatory when state is changed from closed to Resolved
i have created ui action
Name : Reopen incident
Condition: gs.hasRole("itil") && current.state==7
Onclick: commentsDialog();
Action name: reoepn_inc_close
Script:
function commentsDialog() {
var message =g_form.getValue("short_description");
var dialog = new GlideDialogWindow("commmentpage");
dialog.setTitle("Add Comment");
dialog.setSize(750,300);
dialog.setPreference("sysparm_message", message);
dialog.render();
}
Create the ui page;
Name : commmentpage
HTML:
<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g:ui_form>
<input type="hidden" id="jvar_answer" name="jvar_answer" value=""/>
<input type="hidden" id="contentvalue" name="contentvalue"/>
<input type="hidden" name="cancel_or_submit" id="cancel_or_submit" value=""/>
<textarea id="content" name="content" required="required" value="" />
<g:dialog_buttons_ok_cancel ok_text="${gs.getMessage('OK')}" ok="return actionOK();" cancel="return cancel();"/>
</g:ui_form>
</j:jelly>
Client Script :
function actionOK() {
var comments = gel("content").value;
comments = trim(comments);
alert(comments)
if (comments == "") {
//If comments are empty stop submission
alert("Please provide comments to submit the dialog.");
return false;
}
else
{
gel('jvar_answer').value = g_form.getUniqueValue();
gel('contentvalue').value = gel('content').value;
}
}
function cancel() {
GlideDialogWindow.get().destroy();
return false; //Close the dialog window
}
Process Script :
var app = new GlideRecord("incident");
if (app.get(this.jvar_answer)) {
app.comments= this.contentvalue;
app.state=6;
app.update();
response.sendRedirect(app.getLink(false))
}
Thanks,
BK
