Need solution for autonumbering in incident records
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‎02-18-2024 11:50 PM - edited ‎02-18-2024 11:51 PM
Each time when i open new incident form, a new incident number is generated.
If i don't submit and reopen it, another number will be generated.
If would like to prevent this behavior by implementing a custom business rule. Need sample code for this requirement.
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‎02-19-2024 12:56 AM
Hi @keerthika98
I can understand it is a use case but it is OOTB behaviour and i think making changes may impact other modules and platform as well.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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