Need solution for autonumbering in incident records

keerthika98
Tera Contributor

‎02-18-2024 11:50 PM - edited ‎02-18-2024 11:51 PM

Each time when i open new incident form, a new incident number is generated.
If i don't submit and reopen it, another number will be generated.
If would like to prevent this behavior by implementing a custom business rule. Need sample code for this requirement.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-19-2024 12:56 AM

Hi @keerthika98 

 

I can understand it is a use case but it is OOTB behaviour and i think making changes may impact other modules and platform as well.

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