Resolved! Service Now Ticket Activity Update or Change
1. What location should I use to ask questions of Service Now ticketing2. How can I set a notification when there is an activity in one of my tickets.
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Forum Posts
Team Calendar or Schedule
Hi, Is there anything in Service Now that is OOB so from a Service Desk perspective the Team can use to log call backs in. The Incident module within Service Operations Workspace, lets you put tickets On Hold, but no option for a Next Action Date ( w...
Change Revert to new Metrics
Hi,Can anyone please help me on how to create metric definition for changes which are reverted to new and it should be able to report by assignment group. Thanks in advance.
How to hide all the Ui actions in a custom view
I have a Ui action name "on hold", this Ui action will be calling a particular view "on_hold", but this view is having all Ui actions. But I don't want to dispaly any Ui actions/Ui buttons in the popup view. Caqn someone hel
how to create reports and dashboard in current PDI?
how to explore reports and dashboard in PDI?reports and dashboard for incident, problems, change
Resolved! Activation of Major Incident in Service operation workspace
Hi, Has anyone been able to activate the new Major incident Management workspace, that I think was introduced in Washington patch 2 release? Im trying to activate the MIM workspace in my PDI but im failing to do so, when Following these instructions...
Need to show confirm box along with the record link before submitting the record
Hi, I have a requirement to show a confirm box if they create a duplicate record. The confirm box should have the link of existing record. How can this be achieved. Thanks
ITSM
I need to track how long an incident stays in each state for reporting purposes. Is there a way to log this automatically in ServiceNow?
I want to know how many times an incident was reassigned inside the same assignment group.
Hello, everyone.I want to create a report that shows how many times an incident was reassigned, and how many times a user was assigned to another user within the same group. Can we use performance analytics to meet this requirement? or using metric_...
Resolved! plugins
How to add button to incident form with visibility condition
Hi All,I want add button (name as- Assigned Me) at the top, this button should only display to users those who belongs to selected assignment group mentioned below Assignment group field in incident record. Means when user selects the assignment grou...
Slow Queries - when an end user selected the all module the slow Queries is running.
When end user selected the Incident- all module. The Slow Querie is running and the performance getting taking long time to execute.I have checked it is before Business Rule is running in the sysuser_prefernce table. I have deactivated the Br and che...
What is .Dot Walking and how to configure it for incident table
What is .Dot Walking and how to configure it for incident table. Scenario : Based on caller selection auto populate email Address
Approvers Related List: Adding Selected Users via Modal on Incident Form
Hello All, I am currently working on Approvers related list on Incident form. We need a 'Add' button on the related list of Approvers. After clicking on 'Add' it will open new window with list of active users from sys_user table. After selecting the ...
How to create a survey which can be send to two users
Hi Team,Am trying to send a single survey to two users(reported by and reported for ) once the incident is resolved. Can I know how this can be achieved
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