When an incident has no contract attached, non-contractual SLA is not triggered even if the start conditions are met. Is this normal? I thought that if an incident has no attached contract, any non-contractual SLA would be triggered.
Hello All,For the record, we are on Xanadu P3 HF1 I have a user that questioned the operation of creating a Problem from the context menu while in an Incident ticket. When you click on "Create Problem" while within an Incident, a message stating that...
I am having a challenge in completed and validated the Report Task simulator,I am following all the steps and doing everything correctly but the task fails to validate. what is it that i need to do, i have made more than 50 times, no luck and its alm...
I am unable to validate the reporting task, i followed all the right steps till the end, the task appears the same as the one requested but when validating i fail. this is what appears on my task but still can't get ahead with the validation
Hi I am unable to validate my task, i followed the steps but keep getting the fail results upon completion, i have tried more than 70 time and still cannot pass. please advise if I am doing something wrong or if its on the course. below is the screen...
We have implemented the guided decisions application and are working with Decision trees applied to Recommended actions in the Service Operations Workspace for incident management (Washington). The business requires to copy the answers given in the d...
Hi , We are receiving inbound emails from another ServiceNow instance. The requirement is to create, update, and resolve incidents through the inbound action.The issues we are facing is watermark. Since they are coming from another ServiceNow instanc...
In the Incident form, I want to display all the CIs, but OOTB is restricted to company field value. Is there a way to display all CIs irrespective of company field value in Configuration Item (cmdb_ci) field in Incident form.
I want to generate a report containing monthly counts of incidents handled by a set of assignment groups. (Please refer to the attachment)Tried to generate this using pivot table option in reporting module, but month wise breakdown is not appearing. ...
Can anyone tell me what is the best proces to create a change for deployments in devops team.
Hi, We want to capture the automation status on an incident whether incident was resolved fully via automation, partially automated, manual etc.I want to understand, what field should be used to capture this status ?
Hello,I created an incident in ServiceNow by sending an email from my personal Gmail account (@gmail.com) to my company's help desk. The incident was successfully created, but I am not receiving any email updates about the incident (such as status ch...
Hi Team, We have below requirement,If any of the group does not have any members or owners or managers then an incident should be created and assigned to a Admins group. multiple incidents should not be created for same set of groups. How can we achi...
Hi All, I have a requirement to create change request through RITM and all the required approvals can be configured in workflow. Once all approval are done, ticket should create in Implementation state directly. As we are by-passing OOTB flow and cre...
Hi,In the record producer, I have a field called Impacted User field. I want this to auto-populate based on the currently logged-in user. How to do this? Please give a script for this.