Replace 'true' or 'false' text for icon
HelloWe have added an icon to our true/false fields using styles, but ideally we want it to only show the icon, and not 'true' or 'false' text when we create reports that include the field. Is this possible?
Forum Posts
write access to impact and urgency fields only one group and that group members in incident form
Hi Team,write access to impact and urgency fields only one group and that group members in incident form. Regards,Tharun
Need help in understanding the OOTB script
Hi All,We are working on a requirement where we need to modify the OOTB script. We need to comment out two lines that are restricting our script. Can anyone help us understand the script? Thanks.Below are the two lines that need to be commented.1.if...
Customer Feedback form
Hi All, I have requirement of creating a feedback form similar to below screenshot. Below form should be visible in the email sent to user after resolution of the incident. Can someone please help, how to create such form. Any help would be appreciat...
Only once additional comments should be added
HI, Once the ritm is approved a new variable should be displayed and the value from variable should be added to additional comments on ritm. For this i have written a on load client script which should be applied to variable set because this logic sh...
Basic feature of showing SLA details to end users in service portal missing OOB?
I feel that the basic feature of showing SLA details to end users in service portal missing OOB when an Incident is created.I have seen in instances where a P5 incident is created, sla would be 5 days but meanwhile end user would be asking for update...
Critical incident submission
I wanted to show a dialogue box similar to this that shows when user attempts to submit an incident with critical priority, with ok and cancel buttons on it when click on ok it will continue submitting the form and cancel will return back on form. I...
how to auto change assignment group automatic to previous group if there is no update in incident
Hi All,Onces P2 Incident created this incident assigned to Group1, I have changed to Group1 to group2 if there is no changes in state and work notes in 5 mits then this incident revert back to group 1. please help script for this. Regards,Bharath
need to conver sc_req_item into incident
Hi we are having this repeat problem in our organisation that a few times in a day people are misusing Catalog Item (Request Something) form and raising requests when they need to report an incident in reality so our service desk is spending a lot of...
How to add a CI (assigned To computer) to the user pop up view
Hi, When I am on an Incident form and press the information button next to the Caller field a pop up appears with the sys_user details. I would like to include information such as what computer has been assigned to this user. Are we able to do this? ...
Duplicate Dashboard
Hi Team, i am trying to duplicate the dashboard, when doing changes in the duplicate dashboard changes reflecting in the main dashboard, how to resolve this issue. So, that there won't be any impact on the main dashboard because assignment group is d...
Reopen Resolved incidents when updated from email
We have come across an issue with the latest patch, and looking to see if something was not updated. Previously when we Resolved an incident a user could reply to the email and it would re-open the incident and set the state from Resolved to In Progr...
Parent incident and child incidents
When an incident is escalated to a major incident and has related multiple child incidents, the parent incident ticket becomes very slow and laggy, resulting in significant delays when updating the ticket. Any suggestion on how to improve this via an...
Business rule if condition is only working for me
Hi,I have created a business rule and the if condition which was highlighted below no other users is entering to the if even the condition is satisfying but when am trying with my profile it is working fine. Can anyone please let me know what's the i...
notifications fields is not mapping the info
here i want to send the notification for sending PO here is the notification : but its only mapping the some fields on the email notification : i have this notification on " x_jade_procurement_it_purchase_requisition " table. please help !!
