problem doesn't set inactive when state is closed

Jan_hofer · ‎02-16-2024

When I change a problem ticket from status Resolved to status Closed, the problem ticket is not switched to Inactive. Does anyone know how I can change this?

swathisarang98 · ‎02-17-2024

Hi @Jan_hofer ,

Please refer to below servicenow support article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958820

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

View solution in original post

Dr Atul G- LNG · ‎02-17-2024

Hi @Jan_hofer

I check in my PDI and it is showing Active = False.

Did you make any changes? or try to repair plugin once.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Jan_hofer · ‎02-17-2024

Hi Atul

No, I have not changed anything yet and I have already tried to repair the plugin, but this has not brought any improvement.

Regards

Jan

Dr Atul G- LNG · ‎02-18-2024

Hi @Jan_hofer

@swathisarang98 already provided solution.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

swathisarang98 · ‎02-17-2024

Hi @Jan_hofer ,

Please refer to below servicenow support article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958820

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang