problem doesn't set inactive when state is closed

[Jan_hofer]

When I change a problem ticket from status Resolved to status Closed, the problem ticket is not switched to Inactive. Does anyone know how I can change this?

[Dr Atul G- LNG]

Hi @Jan_hofer 

I check in my PDI and it is showing Active = False.

Did you make any changes? or try to repair plugin once. 

[Jan_hofer]

Hi Atul

No, I have not changed anything yet and I have already tried to repair the plugin, but this has not brought any improvement.

Regards

Jan

[Dr Atul G- LNG]

Hi @Jan_hofer 

@swathisarang98  already provided solution. 

[swathisarang98 · Accepted solution]

Hi @Jan_hofer ,

Please refer to below servicenow support article,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0958820 

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang