Need to copy incident data to catalog item field on click of create request ui action

[Ashwini35]

Hi All,

I have a requirement to convert incident to request, for this I am using oob create request ui action but with this I need to copy few fields data from incident such as caller to requested for, short description of incident to short description of catalog item there are around 11 catalog items for which I have to configure this, can someone please guide me how this can be achieved? Its kind of urgent requirement from the client.

Thanks,

Ashwini

[nayanawadhiya1]

Hello Ashwini,

Please follow the below community link - 

https://www.servicenow.com/community/developer-forum/passing-value-to-a-catalog-item-from-a-table/m-...

[Ashwini35]

Hi Nayan,

Could you please explain me what can be given here - "sysparm_instance_id'

 I am using below code in ui action - 

var url = "com.glideapp.servicecatalog_category_view.do?sysparm_parent=1808f7381ba055505e38ff3f034bcb3c&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_default&sysparm_view=catalog_default&sysparm_processing_hint=setfield:request.parent=";
url += current.sys_id;

action.setRedirectURL(url);
current.incident_state = 8;
current.active=false;
current.comments = 'Incident will get Cancelled and new service request will be created - please validate any missing values in new task';
current.update();

[Ankur Bawiskar]

@Ashwini35 

anyhow the REQ record will have the parent field populated with INC reference.

why not use that in before insert BR on REQ and set the short description etc and other fields of REQ using that parent field?

[Ashwini35]

I haven't reached till request in the requirement, I need to copy incident details before creation of request just on click of create request ui action it redirects us to catalog item ui where we fill details and submit catalog item in those details incidents data should come as copied