how to auto populate incident number on a change request when change is created from Incident
how to auto populate incident number on a change request when change is created from Incident
Forum Posts
Response/Resolution SLA Missed
Hi Team, I would need to one help to pull out a report for Response & Resolution SLA Missed, what is the correct way to pull out the report, currently I am pulling out two report one is response SLA (Ticket Opened on last Month/Today etc.) and for re...
exporting logs to microsoft sentinel
Hi all, I am looking to export logs to MS sentinel. does anyone ahve a working walkthrough on this? I was surprised there wasnt a out of box solution to export logs to sentinel that i could find that was just connecting to use SIR. Any help on this ...
Get Task Variables In emails Script
var sc_task = new GlideRecord('sc_task');sc_task.addQuery('number','TASK0848064');sc_task.query();if(sc_task.next()){ gs.info(sc_task.variables.is_this_a_financial_or_physical_transfer); gs.info(sc_task.getRowCount());} Output: *** Script: und...
How to modify the walk_up_keep_alive value to keep the session not timing out for Walkup User
Need help to modify the walk_up_keep_alive value to keep the session not timing out for Walkup User Description - If anyone have implemented Walkup Experience, can share the details how to keep session not timing out with the default session timeout....
Resolved! Communication plans for Major incidents and P1 incidents
I have a requirement to configure communication plans for P1 incidents similar to Major incidents.When P1 is promoted to major incident click on view workbench, communicate i can view initial, update and closure plans, similar i need to configure for...
label name using dynamic translation
Hi team. In our ServiceNow instance we have people all across the globe who speak different languages. So we had created labels of different languages in the dictionary of the fields. Let say Urgency field in Incident Managament. For french language...
Auto link the incident number on the problem form.
Hi All, If the incident state is resolved and priority is p1/p2 I have created a problem ticket using flow designer . I want to add that incident number to problem ticket, automatically. How may i proceed with this, i did using flow designer, i am u...
Display Group Name Instead of User Name on Comments/Updates
I want to create a group, and whenever any member of that group posts an update such as a comment or activity it should display the Group Name instead of the individual member’s name. This way, all actions appear to be performed by the group collecti...
How to resize "Relavant for you" widget so that Arrow icon won't be visible
Hi there, Is it possible to resize "Relevant for you" widget so that Arrow won't be visible?. We can reduce no. of article in it but I want to keep all 4 topics visible properly so arrow icon wont be required. Please let me know if there any way to ...
How to add view in service operations workspace
Hi Team,Please help me how to add view in service operations workspace
SLA is not showing
I have one defect to resolve :Under the Record information section, why does it show no matching SLA available for Response/Resolution, when each INC has an SLA defined.Actually in the below images it is showing no matching SLA for response and resol...
Resolved! Creating a Chid Service Offering
I am trying to create an child service offering, but the Tab for offering is not coming up in my instance. What am I doing wrong? Please find attached a print screen.
how to provide the edit access
i want to provide the edit access to the group members option to the agents, can you please help
Tracking first State change on Incident
Hi Team, I have a requirement to track and report who and when first changed the State (to In Progress, On Hold, or Resolved) on an Incident.Currently, I am using the 'Actual start' (work_start) field from the Task table. I’ve set up a Business Rule ...
