Major Incident Workbench - PIRs
Hi, I'd like to run a report to show whether a PIR is complete for all Major Incidents. I'm struggling to find the table which would allow that to happen??? Many Thanks
Forum Posts
Resolved! How does the system Generate additional comments After Resolving an Incident
Hi Community, I have observed that after resolving an incident in my instance, the system automatically generates three additional comments in the Additional Comments field. I would like to understand how this behavior is configured and which module ...
To differentiate and manage document attachments based on the recipient type (internal vs. external
In the same request scope, I need the ability to share specific documents with the internal team (users with an insead.edu email) and other documents/screenshots with external users (those with non-insead.edu email addresses). The documents intended ...
Resolved! Major Incident : Add changes in "Post incident report" Timeline
Hi,i was wondering how to track every State change in the Timeline block on SOW for Major incident management.For exemple, in the exemple below, the state of the incident change multiple times but only the last state (resolved) appear. How to display...
How can I customize Service Operation Workspace dashboard?
Hi All,I have a requirement to replace the main Overwiew dashboard in Service Operations Workspace with another, customized and editable dashboard.I attached a screenshot of how it looks now, it is a default view of SOW.How can I edit it or replace i...
Added a new custom field VVIP where it should replicate the VIP but it's not working
Hi i have created a new VVIP field in user table and written a ui policy where only one check box( vip/VVIP) should be displayed based on chosen field and replicated the VIP style tried with VIP icon too and new icon that were available in images.do ...
How to call RESTMessageV2 from the UI Page?
How can i call REST API (3rd party) from my UI page in client script or Jelly script.
How to parse excel data using flow designer and map the data to target table.
Can we parse the data present in the Excel sheet and create a record in the target table using Flow Designer?
Email notifications with link to update record kn the form
A user can cick a link or button in an email and the Reports associated record's work notes and other fields are updated.FYR: if user created a incident then he get email notifications, in that email contains a link or button. A user click on that th...
Resolved! User is not able to see the Date and Status in the portal
The user is not able to see the Date and status in the portal on my tickets When we click the incident check box the user is not able to see it, if we click on another check box specifically or (select all) then the user can see the date and status ...
Dynamic translation on email notifications
Hi all,We did setup Dynamic translation email notification (Vancouver), we did create one English notification, and the translation is working well. When we have recipient users with preferred languages different from English, the notification goes o...
How business duration is calculated in incident tabel
We have two incidents 1st open on 23/12/2024 19:55:11 and resolve on 24/12/2024 15:16:19 its business duration is 8 hours.Another incident open on 23/12/2024 19:51:57 and closed on 24/12/2024 19:06:30 its business duration is also 8 hours.Schedule is...
Resolved! i wnated to load data into incident form from excel sheet where in sheet priority has merged
i wnated to load data into incident form from excel sheet where in sheet priority has merged with state field
Resolved! how to pull caller email on short description in incident form ?
Whenever caller is selected in incident form that caller email id should be displayed in short description and work notes fields.
