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auto upgrade numers(number maintenance) storage

Auto upgrade number (number maintenance)  i incident,problem,change request and any cutome tables which have the auto update number.  Than every time we open the record ,so it creates new number and with out saving that record we reload than the auto...

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vits18735a0 by Tera Contributor
  • 1714 Views
  • 4 replies
  • 0 helpfuls

ITSM

Suppose someone changes the Priority of an Incident — how can we know who changed it, and when?So I wanted to confirm that Auditing is done field level or table level? if it's done field level also then How?

Incident

Hi Everyone, I want to print the all incidents account & incidents managers names. I build the code but not working. var inc = new GlideRecord('incident');inc.addQuery('sys_id','57af......')inc.addExtraField('caller_id.manager.manager.name');inc.quer...

P1234 by Tera Contributor
  • 867 Views
  • 5 replies
  • 0 helpfuls

Resolved! User Table

Hi Guys, I was wondering is it a good idea to change the Unique flag on a sys_user table from user id to email.Has anybody done that?I have come across a Scenario where there are 2 users with the same user ID. Hence first has created a record in the ...

sandeep6 by Tera Expert
  • 1359 Views
  • 5 replies
  • 3 helpfuls

Resolved! Incident

I attended the interview today interviewer ask one question like Problem Record A : 20 recordsProblem Record B : 10 recordsIncident : INC00000(Reference field) (When incident is created)Short-Description : TextDescription : Text 1.When the user selec...

P1234 by Tera Contributor
  • 931 Views
  • 4 replies
  • 0 helpfuls

Incident

Create incident and along with short-description & description using script?

P1234 by Tera Contributor
  • 609 Views
  • 5 replies
  • 0 helpfuls

Resolved! Major Incident SLA

Hi all, How SLAs are managed when a Major Incident is created from a normal Incident that has its own SLAs?Which is the best practice? Many thanks,Tommaso  

Tommaso2 by Tera Expert
  • 2035 Views
  • 2 replies
  • 1 helpfuls