Need to make a specific variable editable on the variable section of incident in service portal

PrasannaS326862
Tera Contributor

Hi All,

 

I have a specific requirement where when an incident is submitted through a record producer and in the portal when you open the incident created, you will see under the details tab all the selections users had made to the variables.

 

Now I want to make only one variable as editable out of all the variables. How can I make it possible on the portal?

5 REPLIES 5

SIVAMANIKR
Tera Contributor

for me also same requirement.