Notification before 2 hours, immediately, after 1 hour and 4 hours of sla breach for incident

[Poorva Bhawsar]

Hi Community,

I want to trigger notification before 2 hours of sla breach, immediately, after 1 hour and after 4 hours of sla breach.

For immediately, we need to add condition as: Has breached is true.

But what condition i need to add for before 2 hours, after 1 and 4 hours of sla breach.

Thanks

[Ian Mildon]

You will need to create an SLA workflow or flow to run "SLA Percentage Timer" activities that in turn will trigger events that your notifications are sent by

[Poorva Bhawsar]

How will i calculate hours in the form of percentage?

[Ankur Bawiskar]

@Poorva Bhawsar 

you can check the OOTB incident sla breach notification and enhance for your requirement

How to send notifications for incident SLAs which has breached 125%, 150%, 175% and 200% 

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