In the below script return false is not working.Can anyone help me function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...
Hello All, Template icon is not available in Agent workspace. When User is trying to create new interaction, incident template icon is not available. Can anyone please help me with this. Regards, Nivedita
I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .
Hi guys,I accidently created a parent-child relationship for an incident which should've been a independent incident.How do i remove this dependency. I only want to keep the child incident and remove all parents.Please help!
Hi Guys, We have a problem with the logged change, the change is stuck on Assess, it does not move further to Authorize and on. There is a warning "Scheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." You might also notice ...
Hi Friends, I have a reference field referring users table. It is populating users name when I select any record in that field. But our requirement is to show userID instead of user name. Please guide how can I set this configuration. RegardsEvan.
On Incident form there is a choice type (value-A, value-B)If user selects the value- A, then attachment should be mandatory.Please guide with the approach.
How to set value on current form using ui action.i have one ui action on incident formwhen i click on it it will open one form with two fields from another tableand when i submit it will capture some fields on that form.but i want it to restrict or c...
I'm currently working on ServiceNow REST API to create Incidents. For that I need to get the fields that are mandatory, so that I can make them required. I have already tried getting data from sys_dictionary table but the mandatory fields are shown...
RITM need to integrate in JIRA using rest API for this I have write a Business rule and aslo a script include but it is not populating in Jira. Please check my script and give suggestions. script Include:- var JIRAIntegration = Class.create();JIRAInt...
Hello Experts,Ctrl+v is not working to post images into comments field on incident. It is not working in Prod but working in Dev. I've tried to add SN Utils to my browser extension but it is blocked by administrators. Without adding this extension bu...
My Requirement is that when user Comment on Incident only from service portal where present state is on hold and on hold reason is Awaiting caller changes to In progress.I write Below business rule but its changes from platform side too.so how shoul...
I had a requirement. How to add Personalize option on service portal list view, which is one of my requirement .i didn't get related answer for this question. Feature to allow end users to add or remove columns from list view on service portal. Could...
Hello, for Major Incident, I have the Communication Plan Definition set up for Initial communication. The Communication Channels are Email and SMS. The SMS option has a template but the users are not showing up on the workbench. When the Communicatio...
Need procedure to transfer or convert HR case to incident, vice versaThanks in advance.
