Hi,This is in regards to on-call and determining escalation paths - if this isn't the correct forum happy to take advice on where it is best posted. I have a single assignment group compromised of 2 shifts (Gold, Red) which both cover 24/7 in paralle...
Hello, I tried to fetch the variable data in a record in one table using flow designer. But whenever I tried with below code it is not fetching data. Requested = fd_data._1__get_catalog_variables.requested_for;Description = fd_data._1__get_catalog_va...
We will be changing SLA after over 3 years. What is the best practice when it comes to still open incidents / RITM? We will be changing the time frame on the SLAs not what start, pauses, and ends them.
Hi,I'm trying to report on the task_sla table where my task type is Incident and that Incident has been tagged with a specific tag.I haven't been able to do this OOTB so am wondering if anyone else has meet this requirement before? Suspect it's possi...
Hello, when request is submitted from portal one notification is trigger to manager in that one approve button is there for that approve button i wrote email script.when manager clicks on approve button again one notification need to trigger.for this...
Hello,there is one catalog item in that multi row variable set(user_details) is there.there are 5 variables (requested for - reference,description - multi line text,price - single line text......) are there in mrvs i want to show those variables valu...
We're trying to exclude our help desk from receiving the "Incident assigned to your group" notification. It is set up with the following filter conditions, but the group mentioned in the "Assignment group is not" condition is still receiving the emai...
Hi All,I m having a script include to return the group members of assignment group, and below is the script.I need to call in the report and trying like below but not working. Please guide in how to call script include in report getSDgroupmembers: fu...
Hello, Created record producer 'Asset',In that one variable called 'Branch'. I need to add link in annotation it redirects to 'stockroom'(alm_stockroom) table in particular view(stockroom view). How to do this?
I have created script action in workflow to create catalog tasks and approvals by checking look up tables. Whatever tasks and approvals are creating fine. Group approval creating I have mentioned in the script that group approval created with wait fo...
Why does the Incident Service field point to the Service (cmdb_ci_service) table and not the Business Service (cmdb_ci_service_business) table in post Rome instances?
alert(g_form.getValue('assignment_group')); I am getting sys_id but I need a display value of it. For example the Assignment Group value is 'CAB Approval' it should be display a CAB Approval it should not be a sys_id of 'CAB Approval'
HI Team, I have a query . Lets say an incident have one caused by change also a problem related to it . when I open the problem record caused by change related to the incident should also be related to the problem or not in related records . as per t...
In the Incident Form, we have a contextual search (Related Search Result) which is showing the list of Knowledge Article in the same language as Current Logged In User.We wanted to modify it and show the list of knowledge Article in the language same...
i have defined a after update business rule when state moved from resolved to I progress i want to assign same incident to one particular group and should clear assigned to value. Its working if i kept before update but not working for after update ...
