ライセンス費用の削減を検討しているため、requesterライセンスでincident Managementでどこまでできるかを確認させていただきます。下記のパターンができるかをご確認させて頂きます。①Requester Aさんが自分自身でincident ticketを起票、更新、クローズできますか？②Requester Aさんが起票し、Requester Bさんに閲覧、更新、クローズしてもらえますか？③Requester Aさんが起票し、Fulfiller Aさんを経由し、Requester...
Hi , My requirement is to automatically update the State Field value from NEW to SCHEDULE ,when a standard change is created. There is a OOB Work flow for Standard change request .I made some changes to this workflow to achieve this scenario. Removed...
Hi I would like to create a report on incidents created weekly with attachments.I have management to find a filter on the attachments via sys_attachment.list However I would like to be able to link to the incident number. What I am looking to do is f...
If there are 10 incidents raised for 1 Configuration item, It should automatically create a major incident.
Hi All,We have enabled the property glide.ui.journal.use_html to change journel field to HTML. While doing so its having limited feature but HTML Field have more features as higlighted. is it possible to add more features.I dont want to change th...
Hi All , when i was creating problem record, i am trying to add the incident in the related list , after selected the incident it was not attached under the related list ,how to get it this?
Hi can anyone help me with the scenario for the catalog item there is a list collector variable which is referencing to access types table, i want to hide a option from the list collector variable for the catalog item only.option name : Vpn access
Hi Everyone, I have one requirement from client work notes needs to be support tabular format like as below.SNONameEmp nopercentage1Raj24802san2590But as per out of the box functionalities it is supporting like this below.Thanks,Srinath
Hi, I am trying to create a notification for incidents for which the caller is a VIP user. I have attached the screenshot. I have used the dynamic condition which gives me an option that says "Users with Roles", however, it doesn't show any option to...
I am creating a record producer that gives you different dropdowns based on the type of request you select, compared to building everything in one form visible for customers where those fields are not needed. So based on what you choose, the form gi...
Hi All, I've trying to add a wait condition to a UI policy to allow a workflow to complete before the page is refreshed i have tried gs.sleep(); which worked in our test instance but not in production although after further investigation i've found...
Hi Team, On Problem we have OOB UI action "ASSESS", it contains assigned to mandatory, I want to add assignment group as well mandatory on same UI action. how to do it? please help
Hi all, using if condition in workflow need to find the difference between two dates (start date and end date entered in catalog variable), if the difference date is more than 10 days, need to assign any value to assignment group in ServiceNow.
Hi, May I know the certification task table, Regards,AP
Hello Everyone, I want to configure the SLA response and resolution for P1, but the requirement is like SLA should start based on caller's location zone like suppose if the user is in INDIA then IST , if Europe then CET like that.I have selected Tim...
