Hi can anyone help me with the scenario for the email notification to be created when incident state is cancelled and attached the ritm to the incident i want a email to the caller of the incident caller. subject: Your incident has been ********* wit...
Hello Experts,I have created a table which is getting extended from cmdb_ci table. The table is created. Now the business user is telling me that the table shouldn't be extended from cmdb_ci. is there a way to remove the extends from the table after ...
I would like to create a report on Incident table where the filter condition will be - 'Opened by' is 'ABC Group Name'. which means Opened by will be a group name not a individual user.
Hi ServiceNow folks, I need some help on following query, Can you please help me on it. Query : when assignment group is not empty assign to should be first member of assignment group on incident record. ThanksMani Polisetty
Hello All,I would like to have an ageing report for all Active incidents assigned to our managed assignment groups, however the challenge I am facing here is I can only calculate the ageing from Open time till current. Now, if that incident had hops ...
Hi All,I wanted to know, how to replace a hardcoded sys_id with system property in condition Business RuleI am trying to replace the sys id with system property in condition but unable to achieve it.Please help.
Hi All,I am new to ATFC, can you please some one guide me how to do sample use case like visibility of modules(create, new, open,etc) when we click on Incident application using ATF. One more use case like : Choose the correct combination of impact a...
Hi all,am having flow which makes user active false but there is business rule for some condition it’s making user active true, is there any way I can way that I can stop the business rule while my flow designer executes instead making business rule ...
When using the flow designer, I have encountered a specific requirement that I am hoping the community can assist me with. I am looking for an activity within flow designer that has the same functionality as the manual approval feature available in w...
Hi there,I have a survey about our Incident proces. In this survey i'm questioning our endusers about how they have experienced their contact with us through phone, mail, self-service, etc. (Incident- field "Channel", formerly known as "Contact Type"...
r.setStringParameterNoEscape('comments', current.comments.getJournalEntry(1)); while sending the comments inthe above REST API form , i am geeting the below error Please let me know how to send the work notes or comment in REST callserror: response...
Hello,I have specific requirement on the inbound action script for emails from specific address ie johndoe@domain.com to be assigned to specific assignment group ( Assignment group B) Please assist in code the above Thanks
Can we call a Notification mail Script inside another mail Script
Is there any OOBT field to capture Approval date
Hi experts,How can we restrict VA chat icon as per logged in user location. We have a requirement to show chat icon only for few countries.Thanks in advance.
