More Loading Time on Custom Fields
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04-23-2025 08:40 AM
When applying filters to Boolean custom fields (e.g., u_custom_fields = True) in the INC table, the loading time is considerably longer (20-30 seconds) compared to filtering Boolean default fields (e.g., active = True), which takes only 2-3 seconds.
Could someone explain the reason for this difference or suggest any solutions?
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04-23-2025 08:53 AM
is this happening with only custom boolean fields or custom other field types as well?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-23-2025 09:04 AM
All type of custom fields.