More Loading Time on Custom Fields

SakshamB
Tera Contributor

When applying filters to Boolean custom fields (e.g., u_custom_fields = True) in the INC table, the loading time is considerably longer (20-30 seconds) compared to filtering Boolean default fields (e.g., active = True), which takes only 2-3 seconds.

Could someone explain the reason for this difference or suggest any solutions?

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@SakshamB 

is this happening with only custom boolean fields or custom other field types as well?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

All type of custom fields.