Notify Messages for Multiple Shifts

Heaven Knight
Giga Contributor

Not sure if this is in the right forum or not - I'm working on using Notify to trigger a message to multiple overlapping shifts. I'm seeing that it works consistently for only the first two shifts, but those additional shifts aren't receiving any of the notifications. I've marked the on-call shifts to overlap, marked that the escalation path notify all users on the list, but it isn't notifying beyond the first two shifts. I have 7 shifts I need to have notified at the same time. I'm working on alternate options utilizing a smaller window between escalation notifications, but wanted to see if anyone has any suggestions on how to get around that first obstacle. Thanks in advance!

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Heaven Knight 

 

Log a HI support case for this. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************