on-call escalation
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‎10-11-2023 10:59 PM
I have created a on-call schedule and created escalation policy for it with 4 levels( 1-group escalation,2- group escalation,3-primary roster,4 -sec roaster), emails are triggering to only 3& 4 levels, emails to groups are not sent..
please suggest what went wrong thanks in advance..
note: group is active & has an email id & has active members..
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‎10-12-2023 07:55 AM
Can you share a screenshot of your escalation setup?