Hello, everyone.I want to create a report that shows how many times an incident was reassigned, and how many times a user was assigned to another user within the same group. Can we use performance analytics to meet this requirement? or using metric_...
Hi All,I want add button (name as- Assigned Me) at the top, this button should only display to users those who belongs to selected assignment group mentioned below Assignment group field in incident record. Means when user selects the assignment grou...
When end user selected the Incident- all module. The Slow Querie is running and the performance getting taking long time to execute.I have checked it is before Business Rule is running in the sysuser_prefernce table. I have deactivated the Br and che...
What is .Dot Walking and how to configure it for incident table. Scenario : Based on caller selection auto populate email Address
Hello All, I am currently working on Approvers related list on Incident form. We need a 'Add' button on the related list of Approvers. After clicking on 'Add' it will open new window with list of active users from sys_user table. After selecting the ...
Hi Team,Am trying to send a single survey to two users(reported by and reported for ) once the incident is resolved. Can I know how this can be achieved
Need to pull report for List of Impacted Services & List Confirmation Item in Incidentwhen raising an Incident , we have column for Impacted Services & Confirmation Item
How can I restrict the visibility from other users from seeing the My Open Incidents widget on the ServiceNow portal? Without code preferably. There must be an OOTB capability.
Im trying to set my category field on the incident form based on a variable collected from the record producer. the following is what i currently have, but it is only setting to the default. var isMobile = GlideMobileExtensions.getDeviceType() == 'm'...
Hi Team ,I am working on the EVAM view template and there I need to show a short description instead of the number.Can someone please let me know where I need to change in the code?{ "component": "sn-search-result-evam-card", "staticValues": ...
Hi Team , We are not able to view records in the list view.Table - Incident , Problem , Change , SC Task. Fixes tried ,Query BR - Working Fine , No changes done.ACLs - Verified no changes.
Dear Community, I have created a record producer catalog form to create an incident in incident table. my requirement is to autopoplate the assignment group variable with assignment group name based on caller's location managed by group field. Exampl...
Fieldin the incoming email is coming like below:<td valign="top" align="left" class="updates-diff-label" style="border-collapse:collapse; border-spacing:0px; color:#172b4d; padding:0px; max-width:150px; vertical-align:top; color:#5e6c84; text-align:l...
Hi all, I have a requirement to populate the following fields on the incident form:-1. In a incident form when a field is checked the choices in section will populate in service now.2. In a incident form when a field is checked capture the time in a...