Hello All, I created an incident and assigned to an user who is having admin role also but he was unable to change the state to On-hold because i added the same assignee in watchlist also, is this the Out Of the Box behavior?If i remove the assignee ...
How to configure On-load client script so that all the users should have edit access only when the state of change request is new or implement. If the state is not new or implement then all the other user other than change management team should not ...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
hi can anyone help me with scenario for when i submit a catalog item there are three sc tasks in where i have written a code in 2 and 3 rd sc task to display some value in special instructions field. What happening is that after i close complete 1 st...
Hi can anyone help me with scenario for the catalog item variable (list type) to be displayed in description of sc task in row wise.i have written a script : task.description = current.variables.requested_role.getDisplayValue();but it is displaying a...
Once we select an Email template on an incident and use that template to create an email from the incident, we have noticed the following behaviour. When we select a different incident template next time on the incident, although the system allows us...
Hi, I have created an inbound action to create "incident" whenever email is received from specific email ID and subject.While testing, I have sent an email from my email ID with specific subject. Incident is created when I sent an email from my email...
I want to show the pop up message like below when the user selects the below conditions, Please suggest.conditions: vSystem Type = “SAP ECC System”vSAP System = “AP8, AP9”SAP Module = “system_Security” or “system_USY”, ØIf User unaware of what roles/...
Hello, I have a catalog item Computer request(Canada) in this catalog item i want to display Hyperlink in description field. Hyperlink of another catalog item - Computer request(Canada North Only).When i click on hyperlink it will redirect to another...
I know from ServiceNow customer can call to the caller or assignee using twilio integration but I want when customer calls to ServiceNow Incident should get create.
I know from ServiceNow customer can call to the caller or assignee using Twilio integration. But, I want when customer calls to ServiceNow Incident should get create. Any solution for this would be appreciated
Hey experts, I would like to get assistance with a issue I am facing. The system allows a search in reference field using the "start with" method, I would like the search method to be according to "contains" (the same as adding * in the search field)...
I am trying to write ATF test steps to validate the dropdown values for a field. servicenow docs has said this isn't supported for now and to ask in the community if there's someone who knows how this can be customized. Can anyone help?
Hi, SLA Duration is a custom Field and SLA Completion is a custom field. where we need to update the SLA duration of the specific field and SLA Completion needs to be auto populated.
