On major incident workbench "technical update " template adding extra space
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07-17-2025 10:59 PM
Hi All ,
I have received an incident to check there is an extra space added in technical update template in Major incident records but actual client email technical template we do not have the space but on major incident records user clicks on "compose button " space getting auto added and its happening from two month
Getting Extra space before body content start and after the update number
This is actual client email template
This is when user clicks on compose button on view workbench
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07-17-2025 11:18 PM
it is not clear where you are getting the extra spaces. Try with removing <p> tag.
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07-17-2025 11:18 PM
did the instance get upgraded recently?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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07-22-2025 09:23 PM
@Ankur Bawiskar
Yes instance upgraded and after that issue started , so it can be the reason ? and how to find out ?