Continual Improvement Management - Improvement assessment and release

[Tommaso2]

Hi all,

When an improvement initiative is created and then approved, if I need to assess costs and resources I'll convert it to a demand, then project and it will be released with conversion to change request.

Is it correct?

Improvement initiatives can be directly implemented and released without the need to be converted to a demand?

If so, can you please provide use cases?

Generally I assume that each type of improvement, and so development, needs a cost/resource assessment: 

if not converted to a demand, what happens to the initiative improvement?

Many thanks

[Dr Atul G- LNG]

Hi @Tommaso2 

This might be helpful:

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You can check the CI Now Create Process doc for better clarity.

https://learning.servicenow.com/nowcreate?id=nc_asset&asset_id=782fa8aa479a66d019dfe23c326d43f7&nc_s...

[Tommaso2]

Hi, 

Thank you but I already checked in Now Create and it is not clarified in which cases an improvement initiative can be directly developed (conversion to change request) rather than converted to a demand for cost/resource assessment.

Can you please provide feedback on this?

Many thanks

[Dr Atul G- LNG]

Hi @Tommaso2 

This might be helpful:

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/continual-improve...

Else log a Now Support case or talk to your SN account rep to get product team to discuss this with you.