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onSubmit client catalog script issue to stop submitting the form based on GlideAjax XML response

Drithika20
Tera Contributor

‎07-18-2025 12:04 PM

Hello, I have a requirement where I need to submit form based on the response from GlideAjax XML response in catalog client script. Here is my code :

function onSubmit() {
   alert(g_form.getValue('type_of_ser'));
   if(g_form.getValue('type_of_ser') === 'I want to travel out of country and require access to Microsoft apps.'){
    var ga = new GlideAjax('CheckDuplicateRequest');
    ga.addParam('sysparm_name','checkDuplicate');
    ga.addParam('sysparm_requested_for',g_user.userID);
    ga.addParam('sysparm_request_type',g_form.getValue('type_of_ser'));
    ga.addParam('sysparm_start_date',g_form.getValue('begin_date'));
    ga.addParam('sysparm_end_date',g_form.getValue('end_date'));
    ga.addParam('sysparm_country',g_form.getValue('travel_to_country'));
    ga.getXMLAnswer(function (response){
        alert(response);
        if(response == 'true'){
            g_form.addErrorMessage('Duplicate Request exists for same dates.');
            return false;
        }else{
        return true;
        }
       
    });
    //alert(answer);
   }
 
}
 
Please give me any valid solutions for this type of situation.
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1 REPLY 1

Chaitanya ILCR
Mega Patron

‎07-18-2025 01:09 PM

Hi @Drithika20 

 

try this

function onSubmit() {
    if (g_scratchpad.isFormValid)
        return true;
    var actionName = g_form.getActionName();
    alert(g_form.getValue('type_of_ser'));
    if (g_form.getValue('type_of_ser') === 'I want to travel out of country and require access to Microsoft apps.') {
        var ga = new GlideAjax('CheckDuplicateRequest');
        ga.addParam('sysparm_name', 'checkDuplicate');
        ga.addParam('sysparm_requested_for', g_user.userID);
        ga.addParam('sysparm_request_type', g_form.getValue('type_of_ser'));
        ga.addParam('sysparm_start_date', g_form.getValue('begin_date'));
        ga.addParam('sysparm_end_date', g_form.getValue('end_date'));
        ga.addParam('sysparm_country', g_form.getValue('travel_to_country'));
        ga.getXMLAnswer(function(response) {
            alert(response);
            if (response == 'true') {
                g_form.addErrorMessage('Duplicate Request exists for same dates.');
                return false;
            } else {
                g_scratchpad.isFormValid = true;
                g_form.submit(actionName);
            }

        });
        return false;
        //alert(answer);
    }

}

refer this

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0779964

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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