Why ITIL admin role user not able to see the Incident list?
Since his level is higher than ITIL, should he automatically have access, or does he also need the ITIL and ITIL admin roles?
Forum Posts
Resolved! Category and Subcategory on ServiceNow Record Producers are not visible to user with no roles
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Resolved! Regarding SLA configuration
I have to configured SLA for P3/P4 as below,1. P3/P4 - for 24*7 groups2. P3/P4 - for 9*5 groups (37 groups)3. P3/P4 - for 16*6 groups (1 group)I have configured this for P3 and P4 but i have to set the cancel condition when priority or group changed ...
Why does the Post Incident Report for the same Major Inc is different in MI Workbench and the SOW?
Once a Major Incident is resolved, the Post Incident Report can be reviewed and analyzed. However, I have observed that the Post Incident Report displayed in the Workbench is significantly different from the version available in the Service Operation...
PIR SECTION Timeline tab modification(MIM)
Hello All,In the timeline of inside post incident management report ection i want to have all the belowPIR timeline section• Created• Proposed• Promoted/Rejected• Actions taken (Under Compose section)• Flagged work notes• ResolvedHow i can achieve th...
States on Top of Incident Form
In one instance I can see state flow transition at top of the form on incident form but unable to see it on other instance. How to configure it?
How To close auto close the Communication tasks in related list if task is got close from MIM workbe
Hello,I am working on the MIM workbench in Incident Management, Here I have requirement that once the Communication Task is got Closed from MIM workbench via Incident Manager then from the related list state should change to Closed.It is not happenin...
Resolved! New Field with X mark for deletion
Helloi am new to the SN ecosystem.when i create new fields it has always red X. I can not find them when i want to add ui policy. what i am doing wrong so they are not in the mark for deletion state.Thank you
Resolved! Update Incident autoclose to 3 business days
Currently, the auto close system setting for Incidents is set at 7 days. How can I update this to 3 Business days? I think If I change this to 3, it may not be business days. See attached.
Incident Communication Plans Not Attaching
Hi, I am seeing a weird issue when trying to utilize communication plans for major incidents and I am wondering if anyone has an idea of where I can look. I have created a record in comm_plan_definition that has only one condition - Major Incident S...
About the out-of-the-box (OOTB) notifications for incidents
I have a question regarding the out-of-the-box (OOTB) notifications for incidents.I'm unsure about the triggers for the following notifications and would appreciate guidance on where to find this information:Incident - RecommendationsIncident from Re...
Cannot select a extended column from the task table when creating a data visualisation list
Hi,when using the report on task table and I can select any column from any extended table of task, when I want to do the same with platforme analityc, data visualisation I don't see the optionglide.ui.list.allow_extended_fields is ok with the task t...
Resolved! is there any escalate functionality present oob in incident
Hello All, Is there any Out of box escalate functionality present on incident table?
How to send executive messaging on major incidents?
Hi all, We are thinking of building a functionality where we send an 'Executive report' which would be a text field on incident where we capture messages to the executives who want to keep track for major incidents. Is this part of major incident man...
Language and Reference Field Issue in Employee Center
Hello, I'm having the following problem: I created a catalog item in Employee Center with a reference field that points to the sys_user table. Now, something very strange is happening: when I impersonalize a user with their preferred language se...
