Allow one domain to create a record prducer
How would I only allow our domain to create records? There was an incident where a vendor's email was hacked and emailed our instance which generated a ticket with a suspicious attachment.
Forum Posts
Resolved! Getting error while creating P1 and P2 incidents alone!!
Hi Community!!Hope you all good!Recently I had an interview. Interviewer asked me a strange question.Question:User was able to create P1 and P2 incidents before. And in a sudden, User wasn't able to create only P1 and P2 incidents to the particular g...
Resolved! How to remove the "Canceled" State Choice from the list view in the incident table
Hi All, How to remove the "Canceled" State Choice from the list view in the incident table: This choice has already been removed from the Selected slushbucket and doesn't appear on the form but still appears in the list view... This Choice is inact...
Vendor Detail Fields are missing when State is On Hold (Awaiting Vendor) in SOW view
We have identified a significant functional gap in the Service Operation Workspace (SOW) Incident form related to capturing vendor details. When an Incident is placed On Hold with the reason Awaiting Vendor, the crucial fields necessary to record ven...
inegration user does not have the right permissions
we are having really odd issues with a basic auth integration with Fresh Services itsm product has the roles in the screen shot, we have engaged fresh services but the issue appears to be on the Servicenow side. Role our user has; Can anyone spot the...
When I click on Caller field from the Incident list, then open the User record in “Asset” view
When I click on the Caller field from the Incident list, the record should open in the "Asset" view instead of the "Default" view.This behavior should apply only to the Incident table list view and not to any other tables.I created a view rule, but i...
I Want to show the list of principal class CI's in the configuration item field in incident, change
I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.
Auto-generate a MS Teams Conference call from a Major Incident
How can I Auto-generate a MS Teams Conference call from a Major Incident when its in the proposed state?
List and Filters task
The task showing failed always, not sure what the issue is. Could you please mark it as completed. Or please guide me how to solve this List and Filters task.
Resolved! Push message behavior inconsistent across Android devices in Now Agent App
Hi everyone,I’m facing an issue related to push message behavior in the Now Agent mobile app after creating an Incident.After the record is created, a push message appears — for example:You have 1 messageOn my Android device, this message disappears ...
Could not save decision table. Exceeded maximum number of decisions allowed when draft authoring is
error is occured when i created decision table Could not save decision table. Exceeded maximum number of decisions allowed when draft authoring is enabled. To add more rows, first disable draft authoring in decision table properties.
Resolved! Unable to find newly added Impact and Urgency choices under Priority Data Lookups > New
1. I have created my own table (Application) "xyz" by extending Incident table2. Navigated to my application "xyz" > clicked new - which loaded the extended Incident form 2.1 Using Form Layout, I have deleted few columns and added few new 2...
Problem Management - SLAs
Hello,Our leadership wants to implement Service levels for problem management process. Can someone provide guidance here?. what Service levels are appropriate/standard for Problem tickets. any help will be greatly appreciated. Thanks
Auto Assign Incidents to Agents using Schedules based Round Robin technique
Below is the script to assign incidents automatically to teammates based on their schedule.This assignment is based on Round robin algorithm.>Create a Business RuleAdd the below script(function executeRule(current, previous /*null when async*/) { gs....
Field Service Management
Please give me an approach for a comprehensive idea on Field Service Management.
