Parent and Child tickets

michelle kirk
Kilo Guru

‎03-12-2024 08:05 AM

Hi

 

Where we have a Parent and the child tickets, the Parent is resolved so it changes the status of the child tickets, after 5 working days the child tickets move to a Closed state, but for some reason the Parent Ticket is staying in a Resolved state.

 

Is this the correct behaviour for OOB for a Parent Ticket ?

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2024 08:07 AM

Hi @michelle kirk 

 

No , parent ticket also get closed after 5 days, please check is any condition on jobs. 

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shelley0366
Tera Contributor

‎03-12-2024 08:11 AM

Fab thank, thought it was the case it should close.  We will get that checked 

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AndersBGS
Tera Patron
Tera Patron

‎03-12-2024 08:26 AM

Hi @michelle kirk ,

 

No, that is not OOTB behavior - Which type of tickets do you refer to? 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

 

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Best regards
Anders

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