Parent Incident

[Rishabh_N]

I am facing issue when trying to filter incidents by the parent incident's Sys ID. When I apply the filter in the incident list view, it shows no results, even though I am sure there are child incidents linked to the specified parent incident.

the steps I followed:

Added a condition: Parent is <specific Sys ID> (I copied the Sys ID directly from the parent incident's record).

[Bhavya11 · Accepted solution]

Hi @Rishabh_N ,

Can you follow this steps:

instead of Parent,
Try with condition Parent Incident  , Click on Parent Incident => Incident Fields

then search Sys ID paste your parent incident sysid here

Output :

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[SN_Learn · Accepted solution]

Hi @Rishabh_N ,

The relationship between parent and child incident is established on the 'Parent Incident' field.

Example:

Here, INC0000002 is parent and 3 are child incidents.

Let's take a look in the list view. Here, it will be clear under which field it is showing the relationship.

So, we have to filter like below to get the child incidents:

Filter with Number:

Filter with sysID:

Mark this as Helpful / Accept the Solution if this helps

[SN_Learn · Accepted solution]

Hi @Rishabh_N ,

Could you please share 'I am sure there are child incidents linked to the specified parent incident.' any reference screenshot for this sentence?

[SN_Learn · Accepted solution]

Thanks for providing the reference.

Please follow the below and see if that works:

Right click on 'Parent Incident = INC****', then open in a new window:

Then it should show the correct child incidents under it. It is just a way around of same thing.

[Bhavya11 · Accepted solution]

Hi @Rishabh_N ,

Can you follow this steps:

instead of Parent,
Try with condition Parent Incident  , Click on Parent Incident => Incident Fields

then search Sys ID paste your parent incident sysid here

Output :

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[SN_Learn · Accepted solution]

Hi @Rishabh_N ,

The relationship between parent and child incident is established on the 'Parent Incident' field.

Example:

Here, INC0000002 is parent and 3 are child incidents.

Let's take a look in the list view. Here, it will be clear under which field it is showing the relationship.

So, we have to filter like below to get the child incidents:

Filter with Number:

Filter with sysID:

Mark this as Helpful / Accept the Solution if this helps

[Rishabh_N]

Thank you so much for your reply I really appreciate it.

I am trying to filter incidents by the parent incident in the incident list view, but I am getting no results. Here is what I did:

1. Navigated to the Incident list view
2. Opened the filter conditions
3. Added a condition : parent is INC0010213 

Despite this, the filter shows empty results even though I know it has child incidents.

I have also attached a screenshot of the filter I applied.

Additionally, when I open a child incident, I don't see the parent incident number in the child incident. However, the parent incident is there because when I click on the (i) information button, it shows the parent incident details.

Am I missing something?

Any insights or suggestions would be greatly appreciated.

[SN_Learn · Accepted solution]

Hi @Rishabh_N ,

Could you please share 'I am sure there are child incidents linked to the specified parent incident.' any reference screenshot for this sentence?