Recent Comments - Mailscript pulling through updates in one string

[Alex Wheeler]

Hi all,

We're currently running through an exercise of updating our notification templates. In doing so, we have established that the ${comments} variable isn't working for us within the HTML we are using for the notifications.

As such, we are using a Mailscript to pull through the information instead - ${mail_script:recComments}:

(function runMailScript(current, template, email, email_action, event) {
var recComments = current.comments.getJournalEntry(3);
template.print("\n" + recComments);
})(current, template, email, email_action, event);

The mailscript works and is pulling through the three most recent updates, however they are in one continued string and are not displaying any break between each update:

I'm hoping this is a straightforward fix for someone with more Javascript knowledge than I hold, and would be incredibly grateful if someone could assist by telling me what needs to be amended in the script above to break each update.

Thanks in advance,

Alex 🙂 

@Terry Carr 

[Bhavya11 · Accepted solution]

hi @Alex Wheeler 

can you try below code:

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

         var recComments = current.comments.getJournalEntry(3);
var formattedComments = recComments.replace(/\n/g, "<br>");
template.print(formattedComments);


})(current, template, email, email_action, event);

Please mark helpful & correct answer if it's really worthy for you.

Thanks,

BK

[Mark Manders]

You could try something like this:

(function runMailScript(current, template, email, email_action, event) {
    var recComments = current.comments.getJournalEntry(3);
    var commentsArray = recComments.split(/\n?-\s/g); // Split comments based on their separator pattern
    var formattedComments = commentsArray.join('\n'); // Join the comments with a line break

    template.print("\n" + formattedComments);
})(current, template, email, email_action, event);

[Alex Wheeler]

That's worked a treat thanks BK - appreciate your assistance!!