How to create a survey which can be send to two users
Hi Team,Am trying to send a single survey to two users(reported by and reported for ) once the incident is resolved. Can I know how this can be achieved
Forum Posts
Need to pull report for List of Impacted Services & List Confirmation Item in Incident
Need to pull report for List of Impacted Services & List Confirmation Item in Incidentwhen raising an Incident , we have column for Impacted Services & Confirmation Item
Restrict the visibility from others from seeing the My Open Incidents widget on the ServiceNow porta
How can I restrict the visibility from other users from seeing the My Open Incidents widget on the ServiceNow portal? Without code preferably. There must be an OOTB capability.
Resolved! Trying to setting category from a record producer
Im trying to set my category field on the incident form based on a variable collected from the record producer. the following is what i currently have, but it is only setting to the default. var isMobile = GlideMobileExtensions.getDeviceType() == 'm'...
Resolved! Adding a cause code upon Incident resolution
HelloHas anyone added cause code when resolving the Incidentclient has asked to add this field. What would be some examples?thanks
Need to show short description instead of number in EVAM view template
Hi Team ,I am working on the EVAM view template and there I need to show a short description instead of the number.Can someone please let me know where I need to change in the code?{ "component": "sn-search-result-evam-card", "staticValues": ...
Task Visibility
Hi Team , We are not able to view records in the list view.Table - Incident , Problem , Change , SC Task. Fixes tried ,Query BR - Working Fine , No changes done.ACLs - Verified no changes.
How to Undo Truncated Word into a full Word
David Mi.... has to made as David Miller in portal how can i undo the truncated word into a full word
How to auto populate assignment group name in catalog form created through record producer
Dear Community, I have created a record producer catalog form to create an incident in incident table. my requirement is to autopoplate the assignment group variable with assignment group name based on caller's location managed by group field. Exampl...
Delegate Surveys in ServiceNow
Hi If incident is resolved, a survey will be triggered to the caller. If that user is having a delegated user he(delegated user) should be able to complete the survey instead of caller. Can anyone guide me how can we achieve this. Thanks in Advance...
Resolved! How to parse incoming email which is HTML format
Fieldin the incoming email is coming like below:<td valign="top" align="left" class="updates-diff-label" style="border-collapse:collapse; border-spacing:0px; color:#172b4d; padding:0px; max-width:150px; vertical-align:top; color:#5e6c84; text-align:l...
Resolved! need help in incident management.
Hi all, I have a requirement to populate the following fields on the incident form:-1. In a incident form when a field is checked the choices in section will populate in service now.2. In a incident form when a field is checked capture the time in a...
Translate an Incident from English to German and visa versa without applying code.
Good day all, I am trying to convert an Incident record from English to German. I raise a ticket (Incident) as a English user and receive is a German user. I've set up a German user and set their localization language to German. I want to use as muc...
Bucket Group Created on(incident)
Hi All,I am working on creating a bucket group for Created On (incidents), where each incident will be categorized based on the number of days since it was created. Here’s what I am thinking for the date ranges: I have mapped the bucket group to the...
アサインで選択するグループごとでインシデントの表示、回覧や、書き込みの権限をコントロールしたい
お世話になります。標件ですが、同様の室温が見当たらず、記帳させていただきます。 要件：アサイングループがグループA,Bがあります。双方、itilのロール権限を与えているのですが、お互いのインシデントの検索や、表示などできないようにしたいと考えています。A,Bグループごとに別のロールを割り振ることなく、自身のGr以外のインシデントの表示を制限を実現したいのですがこのようなお悩みはないでしょうか。 そもそも、ServiceNowのほうで、ロールitilを双方付与した状態で、特定のGrに所属している方...