i all, I want to auto close the incident tasks when there is no update on them. P1 incident_task should autoclose after 4hrs,P2 incident_task should autoclose after 8hrs, Please provide your valuable suggestions. Thank you,Pravalika
Hi Everyone,I am working on the Major Incident Management In that Specifically MIM Workbench, Where I need to when 15 minutes have elapsed since the declaration.then an automated notification is sent to a pre-defined Microsoft Teams channel dedicated...
Hello, ServiceNow Community! I've encountered a scenario that I'm hoping to get some insights on from this community.. In our org, we have a custom-built release platform app.. The challenge arises when an application, which is a part of this release...
Hello Community,I'm encountering an issue with the 'Assign to Active' functionality in my ServiceNow instance. I have edited the 'Assigned to' field dictionary by making Reference qual condition Active is true but it is not working. The changes mad...
Hi Everyone,We have added a 'Related change ticket' tab under cmdb, When a change ticket is created and added a CI in the configuration item. The 'Related Change Ticket' tab should show that particular change ticket.We have added the OOB relationship...
Want to have a clone UI action kind of functionality where I will ask few field values in a UI page, and apart from those field values I want to copy the rest of the fields as it is.I want to know how can I write a gliderecord query that will take in...
Hello,I am working on the MIM workbench in Incident Management, Here I have requirement that once the Communication Task is got Closed from MIM workbench via Incident Manager then from the related list state should change to Closed.It is not happenin...
Currently I have application services which have dependent relationships but when I pick the item with sub dependencies, they are not populated. For instance, I have a service that is used by another service. If the main service goes down, obviously ...
Hi. We are currently reviewing business rules, client scripts, and UI actions related to the OOTB incident table.For example, a [change_request] table. Does anyone know of a place where information such as processing details is collected? Thank you.
I've been trying to locate any best practices around Incident reporting when it comes to parent/child incident relationships. I'm wondering if you all have any information on best practices when reporting against incidents: should reports include chi...
Is there any way to include incidents only once in SLA graph either in breached or achieved irrespective of SLA definitions attached to the Incident.Example : I have a incident which has 4 SLA's attached to it, in the 3 are nor breached and 1 SLA is ...
Hi!!I am new to integrations and have no knowledge on it. I have a requirement to fetch the report from a third party system (here DataLake) and attach it to RITM whenever its created.Please help me how to do this and also provide code to achieve thi...
I am creating an SLA in which when the incident is placed on hold, and the assignment group is one of four groups in the incident management queue, the SLA should pause and should resume when the incident is move to in progress again.Furthermore, whe...
Hi Team,I want a report in incident table, where we can see all activities in column value for closed incident for audit purpose.Please suggest how to do it.
Hello all, We are trying to switch to resolve child incidents when the parents are in resolve state, but we are experiencing that when the parent incident has like 10 child incidents associated with it it works fine to resolve all incidents, but when...
