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Send Survey to Group Members

I have a group called 'IT_Quality' team. My requirement is that I need to trigger the survey to to the members of this group every time that incident is resolved.I have checked the trigger condition form, there I am unable to add this particular grou...

Shrey hurana by Tera Contributor
  • 1845 Views
  • 13 replies
  • 2 helpfuls

Resolved! Users not being shown on the incident record

Hi all, I need to make a new incident record with a newly created user for a demo-purpose, but at the moment failed to select a particular user. The users I created for this purpose does not show on the Incident record. This might be a very straightf...

TomohiroT by Tera Contributor
  • 610 Views
  • 3 replies
  • 0 helpfuls

Service bridge | map incident category

Hi all, This one probably is a noob question, however I can't find any answer to this.So, here is the issue:- I am building a Service Bridge integration with a producer to log incidents and I have most of the fields mapped, however, the category fiel...

Code not working

Hi All ,  My requirement is if affected ci was selected then in the related list the selected affected ci will display in that there was one field called swapped ci. This swapped ci is a reference field. my requirement is if members click on the swap...

Resolved! Incident reassignment count is incorrect

Hi All, Incident Re-assignment count showing incorrect.When Incident opened and assigned to initial group (assignment group), the reassignment count showing 2.later if we update the assignment group for the first time (Group A --> Group B) the reassi...