Pass Caller Location from Record Producer

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steveturley
Tera Guru

‎10-04-2022 01:53 AM

Hi.

I have a Record Producer capturing incident details on the portal. We've just introduced User Locations and this populates a read-only field on the Incident form.

However, when a user submits an incident via the portal, the users location doesn't insert into the read-only field.

I've attached a script that was created when the Record Producer was built (presumably)

 

Thanks!

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steveturley
Tera Guru

‎10-04-2022 02:26 AM

I think I've worked it out. I've changed your script to 

current.incidentlocationfieldname = producer.caller_id.location;

 

and it seems to have worked! 

Thanks so much for the pointers

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Musab Rasheed
Tera Sage
Tera Sage
In response to steveturley

‎10-04-2022 03:48 AM - edited ‎10-04-2022 03:51 AM

Glad it worked but I provided you script and since I didn't know exact field names I have provided like that. Could you please mark my answer as correct and close the thread ?

Please hit like and mark my response as correct if that helps
Regards,
Musab
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