please help how to show banner popup outage details incident

[Swati k1]

Kindly help me on  show outage popup on incident form ,i have created businessrule to create Outage record 

1. Open up a new Incident, fill out all needed form fields, and click Save.
2. Modify the Impact and Urgency so that Priority = 1 - Critical or 2 - High. Click Save.
3. A banner at the top of the incident is visible that says:

Outage #[Outage Number] has been created for [Configuration Item] since this is a [Priority] incident.

4. Scroll down to the Related Lists area and to the Outage tab. Click on the Outage tab.

[Hemanth M1]

Hi @Swati k1 ,

Please follow below steps:

1)Create a formatter : ssytem UI >Fomatter > create new as below:

2)Create ui macro as below: system UI> UI Macros

UI macro name should match with Formatter name

3)add below code to fetch the incident and outage deatails using jelly script:

<?xml version="1.0" encoding="utf-8" ?>
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">
<g2:evaluate var="jvar_elements" jelly="true" object="true">
				var gr = new GlideRecord("incident");
				gr.addQuery("table", current.sys_class_name);
				gr.addQuery("number", current.number);
				gr.addQuery("priority", "1");
				gr.query();
				if(gr.next()){
					//get outage number
					var out = new GlideRecord("task_outage");
					if(out.get("task", gr.sys_id))
					var number = "Outage:"+" "+out.outage.number+" "+"has been created for:"+" "+ gr.cmdb_ci.getDisplayValue()+" "+ "since this is a:" + " "+gr.priority.getDisplayValue()+" "+ "incident:"+" "+gr.number;
				}
			</g2:evaluate>
			 <h3 style="color:red;">$[number]</h3>
</j:jelly>

You can adjust the logic if field names are different

4)Add this fomtter to the incident form

open incident form and configure >Form design >add the formatter on the top of the form

5)Output:

Hope this helps.

[Hemanth M1]

Hi @Swati k1 ,

did my response help you? if so,