Hi, I am working in Major incident management, here I have a requirement - "when a major incident communication is sent form ServiceNow- I want to record that sent notification details into incident comments."- By default the sent notification detail...
I am having trouble with these simple flows to create an incident after a LDAP Scheduled Load adds a user to a Group. I'm assuming a new record in sys_user_grmember.list will be a Trigger but it will not work. I have built a Workflow that works best ...
Wondering if anyone here has had luck with recategorization of Incidents to Requests and how they work today within your organization. Do you utilize Interaction records at all? Would this be easier to have the Incident reverted to an Interaction re...
HiI have a requirement where I have to create a report for this Sample Data table.Report should be like - > users have worked on what all projects + how many hrs they have spend on which projectI am not able to get the working hrs on the y-axis (Also...
Hello Developers, We are doing E-bonding b/w X & Y companies.X company is passing Incident data & it's flowing as expected & creating ticket on Y company Incident table with information passed. I want to receive the ticket number created on Y company...
Hello There, Actually i need assistance on Jira to ServiceNow integration, I have used Jira-ServiceNow Integration App for integration and in that i have mapped all the fields but for sending attachment to ServiceNow from Jira its not working i am ge...
We have a requirement to create a dashboard for our user wherein he wants to see all the incident tickets filed or opened by his team. Currently we have implemented an ACL that prevents anyone from seeing incident record unless you were the one who ...
Hi Team,I'm Trying to stop user resolving the incident which contains priority is P1/P2 Below I'm running the Before BR but its allowing the users to resolve the incident. 1)When to Run2)Script:let me if any error in my code. only "Major incident man...
Not able to update the update the attachment into the incident Additional comments folks do the need full.
Hi Everyone,we have a requirement where work notes and additional comments changes on child incident should be copied to parent incident also. can you please help us to achieve this ?Thanks in advance!
Hello,As i am working on the change management there is a requirement that if the state is implement and user try to move it to the review state before that all 'change tasks' should be closed if not then we are restricting the user to move the state...
Hi Everyone, How to change email format mail notification format to be updated. Can you please help me? Please find the attachments. Thanks,Vamsikrishna.
Hello everyone,I want to allow sharing of a record in the table - sys_ux_my_list in the SOW with other users and not just appear with the user who created it, that is, to make a publication to users/groups for the record displayed in the LIST. How ca...
Is Service Now ITIL compliant out of the box? Do we need to tweak it to be compliant? Thanks.
Hello ServiceNow Community, I'm currently facing a challenge with a requirement and would appreciate your guidance. Requirement: I need to create a Requested Item (RITM) when two specific emails are received in the system. The emails are as follows:S...
