We want to add customization around Incident Management Lifecycle. The requirement is as follows: 1. After a specific incident got created, if it is not resolved within X minutes, send a notification (Email01) to a specific group informing them that ...
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Guys can anyone fulfill my requirement!!!I have 2 fields, caller and Email, "Both are Reference fields only from sys_user table"...Whenever I change the caller, I want to populate his email
SpoilerSpoilerShow AddINFO message "Caller and Assigned to are same" if caller and assigned to users are same.Show AddINFO message "Caller and Assigned to are same" if caller and assigned to users are same.
I'm working to create a change workflow where I'm designing the flow designer right now. I got stuck on 1 process where after change approval some kind of count should start of 30 days with creation of tasks and closure of tasks after that 8th tasks ...
I would like to know if it is possible to create a timeline with all the notes that were made during an incident. would be used mainly in postmortem processes.
I want to create a template/app in App Engine Studio , so the template can do a simple function,1) The Flow trigger should be for the Incident Table, and it should be on Incident Creation/Update (this is easy)2) Now the 'Action' is to POST to a 'webh...
Is there a way/possibility to automatically refresh the list(incident) in sow?
Hi, So i have a requirement to make On hold and resolved state hide in when incident is in new state. and when incident is in in-progress state all states should be visible. So i have used a UI policy like when state is new, in script g_form.removeOp...
Create Incident Record producer while selecting contact phone details sometimes show wrong data in fields. And date get populate to fields from the client script. function callbackdata(response) { var answer = response; var push = JSON...
Hi All, I am trying to create new inbound email action in incident table. Based on from address and subject incident creation is happening. In email, I will be getting the below details.Summary: TEST summaryDescription: Test DescriptionAssignment Gro...
Hi,I have a general queries around incident management (Walk-in Service) best practice and one about customer experience.1. Is it best practice to log tickets per interaction or per issue? for example if someone comes to the service desk with a hardw...
Hello experts, I have a catalog item. Provided below is the snip. based on the 'Environment' Value, the' Key Valut Assignment (Account selection)', value populates based on the reference qualifier. The reference qualifier script written on the ' Key ...
Hi, I am trying to change the alert priority group limits. But nobody can update the Low, Moderate, and Urgent bottom and top limits.
HiCan someone advise as I am trying to establish whether this is OOB behaviour on P1 Tickets Where we have resolved all the Child Tickets and also resolved the Parent - we are finding that the Parent Ticket is NOT auto closing from the State of Res...
