Prevent Incident Closure if Child Task is Active

[Kusuma Sai]

Hi,

If related child 'Incident_task' is Active, prevent the Incident Resolved/Closed.

tried with Before BR and Script Include and OnSubmit CS also, but not working as expected- suggest

 @Ankur Bawiskar 

 

[Chaitanya ILCR]

Hi @Kusuma Sai ,

update your BR as below

and replace your BR script with 

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var taskGR = new GlideRecord('incident_task');
    taskGR.addQuery('parent', current.sys_id);
    taskGR.addQuery('incident', current.sys_id);
    taskGR.addActiveQuery();
    taskGR.query();

    if (taskGR.hasNext()) {
        gs.addErrorMessage('Cannot close the incident while active child tasks exist.');
        current.setAbortAction(true);
    }


})(current, previous);

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Kusuma Sai]

Hi @Chaitanya ILCR , I have tried the same, but not helping.

[Chaitanya ILCR]

Hi @Kusuma Sai ,

it should work

did you copy paste the entire script and check?

replace the entire script in the BR with below
I have added try catch if in case of any issue it'll be displayed in the form

(function executeRule(current, previous /*null when async*/ ) {

    try {
        var taskGR = new GlideRecord('incident_task');
        taskGR.addQuery('parent', current.sys_id);
        taskGR.addQuery('incident', current.sys_id);
        taskGR.addActiveQuery();
        taskGR.query();

        if (taskGR.hasNext()) {
            gs.addErrorMessage('Cannot close the incident while active child tasks exist.');
            current.setAbortAction(true);
        }
    } catch (err) {
        gs.addErrorMessage('error occured - ' + err);
    }

})(current, previous);

and also please share in details of what's not working if it's working if doesn't work

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Kusuma Sai]

Can you please suggest

what i have added here ? Incident Task > Incident or Incident Task Parent ?

What I have to do visible "Incident Task Parent"

[Chaitanya ILCR]

Hi @Kusuma Sai 

Add both that's should be fine

did you try the script I have shared ?
I have included the both parent and incident  fields in the script

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Chaitanya