Incident Purging Strategy

[kathleenbaldo]

We have been on ServiceNow for 6 years, looking to put a purging strategy in place.   our DB is growing and need to start looking into purging incidents.    Wanted to see what other companies are doing.   How long some may be keeping their Incident data, like 5 years, 7 years, etc..

[palanikumar]

Hi,

I suggest you to go with Data archiving. You can archive data after certain duration and destroy few years after the archive.

Refer the below URL for more details:

https://www.servicenow.com/docs/bundle/vancouver-platform-administration/page/administer/database-ro...