Interactive Filter

Garvit1 · ‎06-16-2025

Hi Team,

i am trying to add interactive filter for resolved ticket but unable to find it in the interactive filter. could you please guide me, i have added incident opened filter, along with that i want to add resolved filter.

Regards,

Garvit

Dr Atul G- LNG · ‎06-16-2025

Hi @Garvit1 Resolved is part of the state, so if you add the state field as a filter, you can see the resolved incidents by selecting the resolved value in that filter.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

AndersBGS · ‎06-16-2025

Hi @Garvit1 ,

I guess that you have an interactive filter based on state, but "resolved" is not included - is that correct? Have you looked at the interactive filter configuration?

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Dr Atul G- LNG · ‎06-16-2025

Hi @Garvit1 Resolved is part of the state, so if you add the state field as a filter, you can see the resolved incidents by selecting the resolved value in that filter.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎06-16-2025

Hi @Garvit1 ,

I guess that you have an interactive filter based on state, but "resolved" is not included - is that correct? Have you looked at the interactive filter configuration?

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/