Price section hidden when "Requested for" user is inactive

HamzaZ
Tera Contributor

We are experiencing an issue with an item where the price section is hidden when the "Requested for" user is inactive, although it should always be visible regardless of the user’s status.

Some users are unable to see the price section, while in other cases it appears correctly.

 

Has anyone encountered this behavior before? Could it be related to a Catalog UI Policy, Client Script, or pricing configuration?

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@HamzaZ 

screenshots please

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Tanushree Maiti
Kilo Patron

Hi @HamzaZ 

 

Its not OOB behaviour. Something is customized or did you check this thing in incognito/private brwser?

 

Also check these option mentioned here : SN Doc: Hiding prices in the service catalog 

 

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
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