Problem task is not created for the p1 critical incidents after incident resolve

manikantade · ‎06-27-2025

Hello Team,

I have some problem regarding problem task. problem task is not created for the p1 critical incident after closing. could you please help me with this issue.

Thank you.

Dr Atul G- LNG · ‎06-27-2025

Hi @manikantade

If I'm not mistaken, problem tasks need to be created manually — there isn't a workflow that creates them automatically."

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AshishKM · ‎06-27-2025

Hi @manikantade ,

Please check and validate the P1 incident and Problem and Problem task relationship logic.

If you found something is not working as expected then share that code.

-Thanks,
AshishKM

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AndersBGS · ‎06-27-2025

Hi @manikantade ,

do you have a workflow for this? Problem and problem task are not generated automatically, unless you have a specific workflow for it.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

manikantade · ‎06-30-2025

please check and help me on this