When reviewing the VIP incident, I noticed that the caller’s name appears in red text on Chrome, but

[MohitSaxena]

When reviewing the VIP incident, I noticed that the caller’s name appears in red text on Chrome, but not on Edge.

[Dr Atul G- LNG]

Hi @MohitSaxena 

I tried in my PDI and in edge it fine. Might be issue with the broswer. Try to update 

[MohitSaxena]

Yes, For me also it is working fine, But only for few users, Edge is not showing this in red color.

[Dr Atul G- LNG]

It might be a browser issue. Can you check if they’re using the latest version of Edge?

[MohitSaxena]

I dig a bit and found If Incident is closed, Then for ITIL users that caller field is not showing up as Red color. (in both Chrome and Edge)

I enlarged the VIP symbol, Please ignore that.