"Opened by" receive the notification

imhicham · ‎11-08-2023

how to add the "opened by" for service request in the "who will receive" section in a notification servicenow

Dr Atul G- LNG · ‎11-08-2023

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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View solution in original post

Dr Atul G- LNG · ‎11-08-2023

HI @imhicham

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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imhicham · ‎11-08-2023

yeah it's working , because for the table i had " Approuval" not "Requested item"

AnveshKumar M · ‎11-08-2023

Hi @imhicham

You can use Users/Groups in fields to add users from the SR record (You can dot-walk).

Please mark my answer helpful and accept as solution if it helped 👍✔️

Thanks,
Anvesh