SLA Configuration
I'm curious to know what the general population sets as their response and resolution SLAs on incidents.
Forum Posts
Resolved! Dynamically set assignment group based on the caller
Hi,I want a task to be done. When the caller is creating an incident record, I want the assignment group to be dynamically populated with the assignment group of the caller. How to do this? Please provide the code
To contains two different Emails is it creates two different tables.
Hi Team,I have two different email accounts like 1st domain is abc@example.com its creates the incident record that fine as well 2nd domain contains xyz@exmple.com its creates problem ticket. now i want to while sending email to contains abc@exampl...
Resolved! Copy filled up Record producer variables to worknotes section
Hello,I want to update script on record producer so that only the fields that are filled in get copied to the technician worknotes
Resolved! Can we have a generic content type for the all types of files for sending attachments from postman ?
Hi, To send the attachments from postman by using scripted web services, sending the request body in json format as below.{ "incidentNumber": "INC0010002", "fileName": "Testtt.png", "contentType": "image/png", "fileData": "Base64 code"}Can we h...
Create a report on incident table for the tickets that are raised on present financial year
Create a report on incident table for the tickets that are raised by a particular user on present financial year
Resolved! Importing an XML into instance
Hello everyone, Iam currently working on inbound email lab activity in student instance.As per above screenshots, Iam unable to find the email in Inbox. And I had downloaded the xml as they mentioned in notes. Can anyone tell me steps of importing th...
Icon colors
I am trying to change the color of these icons (refer to the attached screenshot) that appear in the list view of a workspace .Could someone guide me on how to customize their colors?Is there a way to achieve this through theme properties . I have...
Resolved! Response Templates in Service Operations Workspace ITSM
Hi all. Are Response Templates (Responses) available from within Service Operations Workspace.I can't seem to see it in the Contextual Side bar.Templates are available, but not Response Templates (which can have dynamic content).Response templates fo...
Incident Time worked
Hi all. I have a requirement, I created in the custom table for the dummy data uploaded in the system, we have incident created time and resolved time , need to calculate the worked time, for that I created the time worked field, how to achieve this?...
Resolved! KB Article to show Author instead of Revised by details on kb_view page
Hello Developers, Looks like OOB KB Article shows the latest revised by name at kb_view for article.Is there any option to show Author name instead of Revised by?
Create Slack Channel from an Incident but User cannot join
Hey All, I'm having an issue with inviting users to a Slack Channel from Service Now. The channel does get created and I get notified from Slack and the user I invited gets the ping from the app as well but when they try to click Join Channel it just...
Splunk Integration with Oauth2.0
I want to implement the integration between ServiceNow and Splunk using Oauth 2.0.Created users for Integration.The user has 'Web access only' set to true.After setting up the Application Registry, access was carried out from Splunk, but ‘Only intera...
EMR Help
Do we need HCLS license for using EMR Help functionality?
How to convert the list of incident records which is created on today to PDF using scheduled job
Hi,I am trying to convert the incident records which is created on today to PDF using the scheduled job which will be run on daily at 12 AM IST.I tried this PDFGenerationAPI api but it is converting the HTML fields to PDF only. But I want list of re...
