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Incident forms - Duplicate work note entries

Hi allWe are experiencing duplicate work note entries within our incident forms. This only occurs when reassigning Assignment Groups.I have checked HI-Support there is a case which mentions, customised Business Rules should not have 'current.update'....

ACripps by Tera Contributor
  • 368 Views
  • 4 replies
  • 0 helpfuls

Incident Management

1. To print total number of incident like it's "Active/inactive".2.To print category = Inquiry / help & Software & Hardware & Network & Database related incident need to count. Any idea these codes help me.

Resolved! export and import

I want to export and import into the another instance. Since dictionary is disabled I don’t know the field details. Is there a way to do export and import along with fields without creating table in the destination. Thx

Govindaraju by Tera Contributor
  • 540 Views
  • 3 replies
  • 0 helpfuls

Need help in understanding the OOTB script

Hi All,We are working on a requirement where we need to modify the OOTB script. We need to comment out two lines that are restricting our script. Can anyone help us understand the script?  Thanks.Below are the two lines that need to be commented.1.if...

bhargavi9 by Tera Contributor
  • 304 Views
  • 1 replies
  • 0 helpfuls

Customer Feedback form

Hi All, I have requirement of creating a feedback form similar to below screenshot. Below form should be visible in the email sent to user after resolution of the incident. Can someone please help, how to create such form. Any help would be appreciat...

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Only once additional comments should be added

HI, Once the ritm is approved a new variable should be displayed and the value from variable should be added to additional comments on ritm. For this i have written a on load client script which should be applied to variable set because this logic sh...

Community Alums by Community Alums  
  • 254 Views
  • 2 replies
  • 0 helpfuls