How to configure process flow formatter for incident table
How to configure process flow formatter for incident table
Forum Posts
time worked vs incident_time_worked - the difference?
Hi, Notice that there is a time worked value in the incident table and also a incident_time_worked.I'm getting wildly different values when calculating time worked in the incident table vs time worked in the incident_time_worked table for resolved in...
Duplicate additional comments
Hello, I'm facing an issue where when a user responds to their incident through email or on the incident form. The additional comments on the activity stream displays three times in a row at the processed at the same time. I checked business rules an...
Business Requirement ITSM-Incident Form
I want to move work note activities from section to a new field.How to make a Activities field after section in incident form#incident#activities@Runjay Patel @Brad Bowman
UI action
Hi All,I have created escalate ui action on click of action a dialog box. Dialog box is appearing but submit and cancel buttons are not working. Can someone please guide me on this. Script Include:var IncidentTaskHelper = Class.create();IncidentTask...
Resolved! needs to stop the Pop-up message
when I add any information in the additional comments I get this option, it needs to stop this pop-up ,Could any please help, to stop this pop-up
Not allow form to submit
My requirement is to not allow users to submit the record producer form if already same short description and description has been entered in previous requests. I have written on submit client script where i have made a glideajax call in order to rec...
Flow designer issue lookup records
Hi Everyone, I have lookup records action in my flow using that I want delete multiple records but the out put of lookup records action records is truncated due to the long sys_id's. As per existing solution from service now allows only 466 record...
Incident Related List & Reporting
Hopefully an easy answer. I am having trouble in excluding Incidents in reporting. I'm looking to report off of Incidents that DO NOT have a Request created through it. I am able to report INCs that have REQs created from them but I'm not sure how to...
Auto Close Inc after 2 business days
Hi All, I'm working on customizing auto-close logic for incidents. By OOB incidents are auto-closed after 7 days but my requirement is to auto-close after 2 business days(excluding holidays and weekends). I tried using GlideSchedule for this, but I'm...
cascade variables
what is the purpose of cascade variable ?
How to Send incident data to Azure Storage account
Hi All,We have a requirement to send incident data in CSV format to an Azure Storage account.We have the following details:Connection string:Username:SFTP:Azure Storage account:Location:Could you please guide us on how to proceed with Best method?Tha...
Issue with Notification triggering type as send Ignored.
Hi All, I am facing challenges while triggering email notification, it is showing as type 'send ignored'. I have checked the issue happens due to duplicate items with same subjects or body, I have checked and find there is no duplicity. Kindly help w...
How to Send incident data to Azure Storage account
Hi All,We have a requirement to send incident data in CSV format to an Azure Storage account.We have the following details:Connection string:Username:SFTP:Azure Storage account:Location:Could you please guide us on how to proceed with Best method?Th...
update additional comments with approvals
Hi,I am trying to add the approval history of ritm to ritm additional comments. Once approval is requested all requested state approvers should be added in a single additional comment. For this i have written a BR on sysapproval_approver table and wr...
