How to add view in service operations workspace

Hi Team,Please help me how to add view in service operations workspace  

SLA is not showing

I have one defect to resolve :Under the Record information section, why does it show no matching SLA available for Response/Resolution, when each INC has an SLA defined.Actually in the below images it is showing no matching SLA for response and resol...

how to provide the edit access

i want to provide the edit access to the group members option to the agents, can you please help   

Tracking first State change on Incident

Hi Team, I have a requirement to track and report who and when first changed the State (to In Progress, On Hold, or Resolved) on an Incident.Currently, I am using the 'Actual start' (work_start) field from the Task table. I’ve set up a Business Rule ...

UI Policy not working in SOW

Hi,In the incident form, I have a field called Category and it has some choices. Each of the choices have corresponding associated fields also. If each of the choice is selected, corresponding field will be displayed and corresponding fields of other...

Auto-populate User in Record Producer

Hi,I have created one record producer. In the record producer, there is a field called Impacted User. It will be auto-populated based on the current logged-in user. If want, after populating impacted user can be edited. After populating the Impacted ...

Table list view every day common for all in dev instance level

Hi Everyone    I have the performance issues in Low environment like Dev and UAT   For that purpose we can use less fields in the table list view and and show records 100 only .   But other users are means who are having the access they are changes t...

How to add closed and cancelled incidents in incident fixed by change tab in change request.

The user wants to add incidents to the 'Incidents Fixed by Change' tab in the Change Request section. However, they're facing an issue: they can only add incidents with states 'New', 'In Progress', and 'Resolved'. They're unable to add incidents with...

Calender Invite Notification

Hello All,Can anyone help me in this ?Email notification has been sent.on what basis now I can see if user responded or not to send breach email? how can I do it ?1a. Create Pending Appointment option in State field. 1b. When incident ticket assignee...

Please let me know how to retrieve the timestamp when a major incident was accepted and cancelled.

Lookup Using List Issue in ServiceNow PDI

The lookup for incidents, problems, and changes is not appearing. When selecting these options, they do not open, and the dropdown for these fields is not showing up either.I have tried releasing the instance and tried with new instance. Still this i...