Remove the section in service operations workspace

[suryaogeti1]

I need to remove the section(cause) in the incident form in SOW, I have done configure form layout and form builder. it's done but it is still showing in the incident form, I don 't know how it is showing even after removing completely, can you guys look into this and help me

[namanajain]

Hi @suryaogeti1 

LINK:- Solved: how to hide section in from workspace view - ServiceNow Community

This will help .

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards

[namanajain]

You can configure a UI policy with Run script.

Execute if true:

function onCondition() {

g_form.setSectionDisplay('<your section_name>', true);  //Display section
}

Execute if false:

function onCondition() {

g_form.setSectionDisplay('<your section_name>, false); //Hide section
}

[Dr Atul G- LNG]

Hi @suryaogeti1 

Easy way

Open this record in the native view.[Form]

Then change the view to SOW.

After that, remove the section and save it. Then log out, log back in, and clear the cache before testing again.

[PoonkodiS]

Hi @suryaogeti1 

you can remove this from ui view

Regads,

Poonkodi