Remove the section in service operations workspace

[suryaogeti1]

I need to remove the section(cause) in the incident form in SOW, I have done configure form layout and form builder. it's done but it is still showing in the incident form, I don 't know how it is showing even after removing completely, can you guys look into this and help me

[suryaogeti1]

Please find

[Shruti]

UI Policy may not work . since it is coming from UI builder container .Did you try the approach I shared in UI builder by creating a new variant?

[suryaogeti1]

i hide the cause section, didn't created the new variant,

[suryaogeti1]

can't we able to delete or hide the sections which came by default in SNOW ?

[Ankur Bawiskar]

@suryaogeti1 

it should work by approach shared by @Shruti