Remove the section in service operations workspace

[suryaogeti1]

I need to remove the section(cause) in the incident form in SOW, I have done configure form layout and form builder. it's done but it is still showing in the incident form, I don 't know how it is showing even after removing completely, can you guys look into this and help me

[suryaogeti1]

@Shruti  , @Ankur Bawiskar 
even after saving multiple times, it is coming back to normal state and when opening again, it is showing no changes has been appeared, i have done it 3 or 4 times. if this saves permanently, it should work may be.

[Shruti · Accepted solution]

@suryaogeti1 

You are updating the OOTB page which is read only. You need to create a new variant of the page as shown in the screenshots shared by me. 

[suryaogeti1]

@Shruti  
the above one is confusing, can you share it again clearly, step by step

[suryaogeti1]

@Shruti  
what about this one, if we create other one, do we need to disable the previous one

[suryaogeti1]

Hi @Shruti  
I am not getting the option to create the duplicate variant
I think my org. didn't allow us to create