Solved: Remove the section in service operations workspace - Page 5 - ServiceNow Community

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I need to remove the section(cause) in the incident form in SOW, I have done configure form layout and form builder. it's done but it is still showing in the incident form, I don 't know how it is showing even after removing completely, can you guys look into this and help me

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You are updating the OOTB page which is read only. You need to create a new variant of the page as shown in the screenshots shared by me.

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In the screenshot you shared earlier look at the top right corner "duplicate variant". Click on duplicate variant button

OR

1. Navigate to UI Builder -> Page collections -> SOW - Record tabs left

2. Duplicate variant Incident Overview SNC

just before, I tried this one @Shruti
but create button is not there, if you can see the below snap.

Check this article https://www.servicenow.com/community/developer-forum/cannot-duplicate-a-page-variant/td-p/2832080/pa...