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Report on re-assignments

EpenetusN
Tera Contributor

Can i create a report that is able to show where reassignments has occured on an incident

 

 

1 REPLY 1

Chaitanya ILCR
Mega Patron

Hi @EpenetusN ,

you can track the changes with incident_metric database view

 

you can refer this

https://www.servicenow.com/community/performance-analytics-blog/how-to-create-a-historical-report-ba...

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya