Resolve UI Action Button not working on Service Operations Workspace

[JordanDR]

Hi community, 

I'm currently testing out Service Operations Workspace in preparation for an integration with Zoom Contact Center that I will be rolling out. I've gone through the initial configuration of the workspace but noticed that there was no resolve button on the "Service Operations Workspace" or "Service Operations Workspace New Record" views. I went in the UI action for resolve on the incident table and enabled the checkbox for Workspace Form Button

However, although the resolve button shows, clicking it does nothing. 

I tried it out in another instance and pressing the button would bring up a pop-up window asking for the resolve codes and resolution notes. I cross-referenced the UI action between instances and couldn't find any difference. Has anyone else run into an issue like this? 

Thanks,

Jordan

[Community Alums]

Hello Jordan,

Even I am facing the same issue, the resolve button is working on other instance where as not working on test instance.
I tried capturing all again in update set and moving, but still unable to resolve working on same.

Even I am looking for help if anyone can help, it will be helpful.

Thanks,
Priyanka

[curtisschmidt]

Looks like this is a known issue:

KB1202338 Service operations Workspace: Resolve button does not work on incident form

Hopefully it gets fixed soon

[Pablo Sanz]

Can you send the link to support? I could not find the direct link.

[Community Alums]

It is an issue with the instance as I moved the update set to Prod from Test It started working