Retirement of Groups

[michelle kirk]

Hi

When we retire an Assignment Group, apparently they are still available for selection, can someone confirm that this is OOB functionality.

This is how our platform is currently functioning, we are finding Incidents/requests assigned to the wrong assignment group, even though they had been made inactive a long time ago 

Which to me does not make sense why this would be OOB functionality

[Dr Atul G- LNG · Accepted solution]

https://www.servicenow.com/community/itsm-forum/incidents-getting-assigned-to-inactive-group/td-p/65...

[Dr Atul G- LNG · Accepted solution]

https://www.servicenow.com/community/itsm-forum/incidents-getting-assigned-to-inactive-group/td-p/65...

[Runjay Patel · Accepted solution]

Hi @michelle kirk ,

There is no issue with your platform, you just need to add the condition to display only active group. By default it will display all.

you need to update the reference qualifier to filter the active group like below.

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