Forum Posts
Could you please provide more information for this plugin-com.snc.pa.domain_support?
Hello, For the domain seperated instance,I am trying to use OOB widgets and indicators for the dashboard creation but data is not showing thats why I gone through the PA dashboards product documents and found one plugin i.e.com.snc.pa.domain_support ...
Resolved! Getting a black asterick colour and is saving form without checking for change form
hi can anyone let me know about the code wrong i have written for the below code: my requirment is that in change form whenever type is normal or expedited i want to display a check box called ' peer review field to show and make mandatory but here i...
Resolved! Business Rule to limit who can assign a group to an incident
I have an ask to limit who can assign a specific group (group_a) to an incident, based on the users membership in select other groups (group_x, group_y, group_z). I created a Business Rule that triggers when the Assignment group changes to group_a ...
ATF: Record Producer in Global scope FAILURE: Failed to open Record Producer. Either you don't have
I trying to create ATF for Incident creation using Record Producer in the Global scope using ESS or SP.I am getting the error 'FAILURE: Failed to open Record Producer. Either you don't have access to the Record Producer or g_form is not defined' afte...
How to capture the emojis in the update set.
How to capture the emojis in the update set.
How to create first call resolution rate(last 7days) Report?
Hello,I am trying to create first call resolution rate(last 7days) Report for the incident table but I am unable to understand which table use for the report (Incident or Incident_matrics table).could you please help here, how can I create the report...
users are facing issue whenever they are trying to resolve the ticket
User's are unable to resolve some incident as getting attached error. Tried to close same incident 2-3 times but same error. It will work after 4-5 attempt. All mandatory field are already filled.Issue is not reproducing in lower instances.process of...
Resolved! How to create report for Average age of open incident by priority
Hello, I have requirement like to create report of "Average age of open incident by priority" where type of the report is Pie.I am trying to do but not able to find solution.I need same type of configuration for report as mentioned in attached image....
before adding additional comments, time worked should be mandatory
Hi, There is a requirement from one of the client that, on incident form when we add additional comments or work notes in notes section of incident form, to track time, time worked field should be filled. Currently when we write something in addition...
How to set the time zone as GMT for all users in the email script
if the user is USA the time zone should be visible as GMT
Changing Execution Domain of Flow
Hi All, I have a flow which passes on values of selected company field in my catalog item to a subflow. As of now, what is happening is the execution domain of my flow is based on the domain of company regardless of whatever domain I select for my pr...
what is the best way to integrate ServiceNow with Active Directory?
Could somebody kindly advise on the best way to integrate ServiceNow with Active Directory?(for adding and removing people from AD, as well as creating AD groups).
