How to add a tag to a ticket created through a record producer
How to add a tag to a ticket created through a record producer (During insertion)
Forum Posts
how to add the Resolve button in incident list view through Ui action
after selecting the incidents in list view click on resolve button we will get the pop window like resolution code mandatory fields to close selected records
Creating a standard change requets
In my transform script code to create an incident record, i have the below code, target.type = "standard";to create a standard type change. But off late, in the recent releases, this code is not being honoured and a normak change request is getting c...
Capturing Data from email and transfer to servicenow
Hi All, Please can you help me find a soloution wherein we can transfer the information asked from an end user on an email to automatically be passed in to ServiceNow upon responses being received from the end user.
Types of Data sources
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Import set
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
How report 'Incident_sla' display the latest record instead of multiple/duplicated
Hi experts, Understand the SLA definition which create multiple entry when a single incident ticket resolved > reopen > resolved Here is my report filter for P1 & P2 SLA definition, is there any way to list out the latest SLA record only in report? ...
Import sets1
Hello, 1.Form options of transform maps like Run business rules,Enforce mandatory fields,copy empty fields.2.Pre - requisites for upgrade and cloning.
Transform map scripts
Hello, 1.Types of transform map scripts what is foreign insert?2.While upgrading what action we need to perform with mid servers?
Difference between ignore and reject
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
Mapping tables
Hello, 1.what is mapping fields, Difference between manual mapping(explicit mapping) and auto mapping.
Sub category choices are not showing in workspace
We have configured subcategory choices to be dependent on category. but when we select the category and verify the options for subcategory. it is not showing the choices. It is working fine in Native platform view.Please help me with the solution. It...
Make Assigned to as some random 'xyz user' whenever integration triggers
Hi Team, On incident form, we have a configuration that assigned to values will be populated as only the group members of assignment group field value. But we have a new requirement that if an integration triggers then assigned to should change to a ...
What is class and function
Hello, 1.What is class and function.2.What is callback function.3.How to send response as array of values from script include BR.
stop Async Business rule to run on insert
Hello All, I have one Async business rule on Incident and I want to run it only on update . If i uncheck insert (or) even if i add !current.isNewRecord() in condition of that BR, it is still getting triggered when incident is created. Please help me ...
