When there is a ticket that is already in the queue and its for an internal person but you add an outside email address, the replies from the outside address appear to be ignored even if there is a MSG ID in the ticket. I understand that new tickets ...
i am trying to set one value is empty and i tried below script but still not working please check and help me anyone with my mistakevar test1 = new GlideRecord('alm_hardware'); test1.get('u_premium_service.u_number='+ritm.variables.hardware_asset...
Hi community, I'm currently testing out Service Operations Workspace in preparation for an integration with Zoom Contact Center that I will be rolling out. I've gone through the initial configuration of the workspace but noticed that there was no re...
There is a 1 incident from callers end and the State is In-progress.In the Service Portal request tab showing 1 incident and that too closed incident, when clicking on the incident and open it, opening In-progress ticket and showing top In-progress t...
What is the syntax, and/or is there a switch I can put on a URL, to create an Incident without popping up the Incident form ? I would like to launch this https://myinstance.service-now.com/incident.do?sysparm_stack=incident.do&sys_id=-1&sysparm_quer...
Hi All,I want to auto assign an Incident to a group based on few words in the description field. Please let me know how I can do that. Few words such as bot, UI path, rpa , etc etc. I am trying with one word as of now, but it is not working. Please g...
Hi All, I have a requirement to copy incident data to request while converting incident to a requests using oob create request ui action in agent workspace. Please below code which is present in oob create request ui action which is configured under ...
I have 4 currency fields on an incident form under a related list. I would like to total the Cost+Shipping+Tax and show the Total (auto-calculated). Is there any way to do this without having to code it? Not against code just not too great at it....
Hi All I want to modify the Business service field for particular record producer. This record producer has the dictionary reference qualifier set as Status as operational showing 652 services. Now i need to set for a particular record producer showi...
Hi I have a requirement when ' promote to major incident' button is clicked, a message should pop up to indicate the user to adjust the priority field to be critical or high when the priority is not in critical or high, so users are mandated to re-e...
Want to make field variable field editable on RITM form I checked dictionary ui policies and client scripts as well but didnt found anything related to this .Please suggest on this.
when a request is approved, the approver name is displayed on Assigned to.
I was trying to run the below code in JavaScript Executor. but as an output, it returns "undefined". any idea what I need to do?? gname = g_form.getValue('assignment_group');var gr = new GlideRecord('sys_user_grmember');gr.addQuery('group',gname);gr....
I want to automatically mark VIP as true for specific users in my organization based on their job item number (this is related to their job title). All users are provisioned through Azure, and the Item Number field is auto-populated based on a field...
Hello SNOW Community, Is it possible to add multiple managers to an Assignment Group either by:1. Creating an additional field in the Assignment Group record2. Creating roles that will enable specific users who inherit them to manage the group3. Usin...
