What is Incident?
What is Incident?
Forum Posts
Resolved! Transform map to update only empty fields
Hi, Consider "Short description" field of incident. I want to run transform map with a coalesce turned on for "Number" Field. There's one additional requirement though, my transform map should update the short description field for an incident record...
How to make incident number hyper link in notification message
In the email notification, make the Incident ticket number a hyperlink to the record on the platform.how to make hyper link below incident number
How to add a tag to a ticket created through a record producer
How to add a tag to a ticket created through a record producer (During insertion)
Types of Data sources
Hello, 1.Types of data source and port values for each type.2.Types of Transform maps.
Import set
Hello, 1.How to import data from a table2.How to export data from a table3.What are the limitations of direct export and import?
Difference between ignore and reject
Hello, 1.In Transform map a In field map section we have drop down field called choice actions what is the difference between ignore and reject.2..How to change the data before loading in to the table using transform map.
Mapping tables
Hello, 1.what is mapping fields, Difference between manual mapping(explicit mapping) and auto mapping.
What is class and function
Hello, 1.What is class and function.2.What is callback function.3.How to send response as array of values from script include BR.
User presence not showing in record
Good Morning, I have a user who is stating that multiple users are not seeing when the ticket/record has someone else working on it. I did a troubleshooting session with the user and it appears that it works randomly. It didn't even show when the t...
Unable to see incidents in list view and Number of rows removed from this list by Security
Hello Experts, I impersonated one user but he hasn't seen access to the incidents list view and he is getting this error "Number of rows removed from this list by Security constraints: 20. And I have written the Query Business Rule but it's not worki...
Write a script to calculate the time taken from new to in progress state of incident and display
Write a script to calculate the time taken from new to in progress state of incident and display on form field.
Automation of MI Bridge Creation
We need 2 buttons in IT Assist for P1, P2, P3 MBI/NBI Incident Tickets, only visible to command centre.a) Button name " Create Bridge"On clicking this bridge it should create a MS Teams meeting and1) Update the Incident Notes with the meeting URL.2) ...
Order Guide
Hello, Difference between order guide to catalog item? and Difference between record producers to catalog item?
Validate date and time on a due date field that the entered value is not in the Past
Hi Team, I have a requirement to validate the entered date and Time is not in the past on the incident due date field.I've tried to achieve this via Client Script and a Script Include. The onChange Client script I have written on change of due date: ...